Rodeshia McGhee
Camden,AR
Summary
Results-driven professional with experience leading teams, managing daily operations, and ensuring compliance with policies and procedures. Skilled in training employees, improving workflows, and resolving issues in fast-paced environments. Currently pursuing a degree in Organizational Leadership to further develop my leadership and management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Assembler
L3 Harris Technologies
Camden, AR
01.2024 - Current
- Trained 4 employees in job-specific skills, enhancing team capability
- Created training materials to onboard new employees effectively
- Recommended training programs to improve employee performance
- Supported team performance by assisting in training and process improvements, contributing to production efficiency
- Managed daily responsibilities accurately and efficiently
- Led project teams to ensure timely completion of deliverables
- Developed project plans outlining tasks, timelines, and resource allocation
- Constructed electronic components based on detailed specifications and blueprints
Store Manager
Family Dollar
Bearden, Arkansas
01.2022 - 02.2024
- Managed daily store operations, ensuring compliance with company policies and enhancing operational efficiency.
- Trained and supervised staff of 7 to improve customer service quality and foster a positive shopping experience.
- Oversaw inventory management, maintaining accurate stock levels to meet customer demand and reduce stockouts.
- Implemented merchandising strategies that improved product visibility and customer engagement.
- Managed employee scheduling to ensure proper staffing and efficient daily operations
Lead Bank Teller
Generations Bank
Camden, AR
06.2020 - 01.2022
- Led team in delivering exceptional customer service to banking clients.
- Oversaw daily operations while ensuring adherence to banking regulations.
- Handled customer requests and inquiries to increase overall satisfaction.
- Proposed ideas and solutions that improved team performance and client outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Adhered strictly to protocol related to confidential information handling procedures.
- Verified caller's identity before transferring any confidential information over the phone.
Fresh Foods Supervisor
Walmart
El Dorado, Arkansas
06.2019 - 07.2021
- Supervised fresh foods department, enhancing product quality and freshness standards.
- Supervised 15+ employees across 4 departments, fostering collaboration and accountability.
- Coordinated weekly schedules for fresh foods staff, maximizing labor allocation and service levels.
- Trained team members on food safety and sanitation standards.
- Managed inventory levels to maintain stock availability and reduce waste.
- Conducted regular inspections of displays to ensure compliance with company standards.
Customer Service Manager
Walmart
Camden , AR
05.2016 - 06.2019
- Led customer service team to improve service quality and efficiency.
- Managed team of 25 employees in 6 departments to ensure smooth workflow.
- Trained staff on effective communication and problem-solving techniques.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints.
- Guided new trainers on best practices and techniques to enhance training effectiveness.
Education
Bachelor of Arts - Organizational Leadership
Arkansas State University
Jonesboro, AR06-2027
Associate of Arts - Organizational Leadership
South Arkansas College
El Dorado, AR05-2026
Skills
- Staff Supervision & Leadership
- Operations Management
- Policy Compliance
- Customer Service & Conflict Resolution
- Training & Development
- Inventory & Workflow Coordination
- Problem Solving & Communication
- Time Management & Organization
- Attention to detail
- Decision-making
- Project management
- Employee training
Highlights
- Proven ability to lead operations, ensure compliance, and improve team performance
- Strong experience in customer service, conflict resolution, and public interaction
- Demonstrated discipline by balancing full-time work with ongoing higher education
- Recognized for leadership, reliability, and operational excellence
Certification
Career Readiness Certificate
Timeline
Senior Assembler
L3 Harris Technologies
01.2024 - Current
Store Manager
Family Dollar
01.2022 - 02.2024
Lead Bank Teller
Generations Bank
06.2020 - 01.2022
Fresh Foods Supervisor
Walmart
06.2019 - 07.2021
Customer Service Manager
Walmart
05.2016 - 06.2019
Bachelor of Arts - Organizational Leadership
Arkansas State University
Associate of Arts - Organizational Leadership
South Arkansas College