Rodger Wynn
South Bend,IN
Summary
Dynamic Grocery Manager with extensive experience at Krogers, excelling in inventory coordination and customer service management. Achieved significant sales growth through innovative merchandising and process improvements. Proven ability to enhance team performance and morale while maintaining compliance with safety standards, resulting in reduced shrinkage and increased customer satisfaction.
Overview
32
32
years of professional experience
Work History
Package Handler
Fed Ex Ground
07.2016 - Current
- Sorted and organized packages for efficient distribution in fast-paced environment.
- Assisted in loading and unloading freight, optimizing workflow processes.
- Monitored package quality and identified damages to reduce operational risks.
- Collaborated with team members to maintain productivity goals during peak hours.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
- Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
Grocery Manager
Krogers
02.1994 - 04.2014
- Supervised daily operations to ensure compliance with company standards and policies.
- Managed inventory levels, optimizing product placement for increased sales performance.
- Trained and mentored staff on effective customer service techniques and operational procedures.
- Implemented process improvements that enhanced workflow efficiency within the grocery department.
- Developed promotional displays that attracted customers and boosted seasonal sales initiatives.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Fostered culture of safety and compliance, leading to reduction in workplace accidents.
- Boosted team morale and productivity through regular feedback sessions and team-building activities.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
James Whitcomb Riley
South Bend, INSkills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
Timeline
Package Handler
Fed Ex Ground
07.2016 - Current
Grocery Manager
Krogers
02.1994 - 04.2014
High School Diploma -
James Whitcomb Riley