Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Rodica Torres Diaz

Rodica Torres Diaz

Auburn,WA

Summary

Experienced and dedicated professional with 13 years of expertise in property management, actively pursuing a Customer Service position. Equipped with exceptional communication skills, strong leadership abilities, and a demonstrated history of maintaining high occupancy rates and ensuring customer satisfaction. Committed to delivering top-notch service and fostering positive relationships with clients. Seeking an opportunity to leverage proven track record and contribute to the success of a dynamic organization.

Overview

15
15
years of professional experience

Work History

Community Assistant Manager

Cirrus Asset Management, Inc
04.2024 - Current
  • Prepared detailed reports to enhance transparency in interactions between homeowners and board members.
  • Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
  • Boosted compliance rates by implementing consistent enforcement measures.
  • Maintained community standards through strict regulatory compliance.
  • Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations..
  • Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
  • Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts.
  • Secured pool and fitness facility maintenance, landscaping and waste removal.
  • Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
  • Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
  • Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Assistant Property Manager

Security Property Residential - Villages at South Station
01.2023 - 04.2024
  • Contribute to the strategic management of apartment communities, handling diverse operational tasks with precision and efficiency.
  • Manage rent collection processes, address resident delinquencies, and perform pre-close and closeout accounting tasks.
  • Generated financial reports while ensuring adherence to property management standards.
  • Conduct regular property inspections to identify maintenance needs and coordinate necessary repairs.
  • Demonstrated customer-focused move-in and move-out processes.
  • Utilize leadership skills to assist with team training on leasing, marketing, and general office operations.
  • Displayed consistent positivity while engaging with colleagues and residents.

Community Director

The Reserve at Renton
03.2022 - 01.2023
  • Successfully managed 219 units, ensuring budgeted occupancy levels and rental rates.
  • Conducted property inspections, investor and corporate tours, and provided weekly activity reports.
  • Oversaw leasing processes, renewals, and implemented legal proceedings when necessary.
  • Maintained positive relationships with local housing authorities and ensured compliance with LIHTC and/or HUD programs.

Property Manager

Meridian Court Apartments
04.2021 - 02.2022
  • Managed 200 units under rehab, ensuring adherence to company procedures.
  • Provided coaching, guidance, and ongoing feedback to staff.
  • Implemented lease renewal strategies and resident retention plans, resulting in increased resident satisfaction.
  • Ensured compliance with Fair Housing Laws and Tax Credit Compliance laws.
  • Engaged in facilitating community-wide rehabilitation initiatives.

Community Manager

Arbor Place/Oak Trace Apartment
07.2018 - 03.2021
  • Managed 100 units, handling daily activity reports, market surveys, and Section 8 vouchers.
  • Demonstrated excellent customer service and work ethics.
  • Ensured compliance with Fair Housing Laws and Tax Credit Compliance laws.

Manager Assistant/Manager/Leasing Specialist

Barkley Ridge Apartment
04.2016 - 06.2018
  • Managed 100 units, handling daily activity reports, market surveys, and Section 8 vouchers.
  • Demonstrated excellent customer service and work ethics.
  • Ensured compliance with Fair Housing Laws and Tax Credit Compliance laws.

Cabana Attendant

Barkley Ridge Apartments
01.2012 - 04.2016
  • Monitored and ensured the cleanliness and safety of facilities.
  • Demonstrated strong organizational and time management skills.
  • Provided excellent customer service and contributed to a positive community environment.

Education

Associate of Applied Science - Administrative Management

Highline College

Medical Assistant Certificate - undefined

Bryman College

Skills

  • Customer Service
  • Compliance
  • Communication
  • Property Management
  • Team Leadership
  • Time Management
  • Lease Renewals
  • Fair Housing Laws
  • Bilingual
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making
  • Written and verbal communication
  • Relationship building
  • Public relations
  • Team building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Interpersonal communication
  • Staff training
  • Staff supervision
  • Continuous improvement
  • Adaptability
  • Administrative management
  • Financial reporting

Accomplishments

  • Supervised team of 6 staff members.
  • Collaborated with team of 5 in the development of Lease Up new property.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Community Assistant Manager - Cirrus Asset Management, Inc
04.2024 - Current
Assistant Property Manager - Security Property Residential - Villages at South Station
01.2023 - 04.2024
Community Director - The Reserve at Renton
03.2022 - 01.2023
Property Manager - Meridian Court Apartments
04.2021 - 02.2022
Community Manager - Arbor Place/Oak Trace Apartment
07.2018 - 03.2021
Manager Assistant/Manager/Leasing Specialist - Barkley Ridge Apartment
04.2016 - 06.2018
Cabana Attendant - Barkley Ridge Apartments
01.2012 - 04.2016
Highline College - Associate of Applied Science, Administrative Management
Bryman College - Medical Assistant Certificate,

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Rodica Torres Diaz