Shannon Ollila
Denton
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
1989
1989
years of post-secondary education
1
1
Certification
Work History
Case Manager
Denton County MHMR
Denton
06.1997 - 02.2008
- Coordinated care plans for clients with mental health needs.
- Conducted assessments to identify client strengths and challenges.
- Facilitated support groups to enhance community engagement and recovery.
- Collaborated with healthcare providers for integrated service delivery.
- Advocated for client access to resources and services within the community.
- Monitored compliance with state regulations and agency policies effectively.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Direct Care Worker
Denton State Supported Living Center
Denton
01.1996 - 05.1997
- Assisted residents with daily living activities and personal hygiene needs.
- Collaborated with healthcare team to create individualized care plans.
- Monitored residents' physical and emotional well-being throughout shifts.
- Administered medications according to prescribed schedules and guidelines.
- Facilitated recreational activities to enhance social engagement among residents.
- Provided companionship and emotional support to residents during interactions.
- Maintained a clean and safe environment for residents at all times.
- Documented care activities accurately in resident records and reports.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
Group Home Staff Member
Copper Country Mental Health
Houghton
02.1990 - 08.1995
- Provided daily care and support to residents in a group home setting.
- Assisted residents with personal hygiene and daily living activities.
- Collaborated with team members to develop individualized care plans.
- Facilitated recreational activities to promote social interaction among residents.
- Maintained a safe and clean environment for all residents and staff.
- Monitored resident behavior and reported changes to supervisors promptly.
- Documented resident progress and incidents accurately in care logs.
- Participated in training sessions to improve caregiving skills and practices.
- Maintained accurate records of resident activities, behavior, and progress.
- Monitored resident safety and well-being on a 24 and 7 basis.
- Coordinated transportation for appointments or outings for residents.
- Provided direct care to residents, including personal hygiene and daily living skills.
- Provided emotional support to residents dealing with various issues.
- Taught independent living skills such as budgeting, cooking, job seeking.
- Supervised medication administration according to doctor's orders.
- Assisted in developing and implementing individual service plans for residents.
- Conducted crisis intervention when needed.
- Encouraged positive behaviors through reward systems.
Education
Bachelor of Science - Gerontology Social Work
Northern Michigan University
Marquette, MI 08.1985 - 05.1991
Jeffers High School
Painesdale, MISkills
- Care coordination
- Client assessment
- Crisis intervention
- Interdisciplinary collaboration
- Resource advocacy
Certification
CPR CERTIFIED
QMHP
FIRST AIDE CERTIFIED
Timeline
Case Manager
Denton County MHMR
06.1997 - 02.2008
Direct Care Worker
Denton State Supported Living Center
01.1996 - 05.1997
Group Home Staff Member
Copper Country Mental Health
02.1990 - 08.1995
Bachelor of Science - Gerontology Social Work
Northern Michigan University
08.1985 - 05.1991
Jeffers High School