Rodnae Brooks
Middletown,OH
Summary
highly motivated and customer-focused professional with extensive experience of 3 years total in a hybrid/Remote work and 7 years in medical assistant role's. Managing high volume calls and resolving issues efficiently . I am also trained in utilizing CRM software and remote communication tools such as microsoft word and other systems such as epic .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant (Hybrid)
Nephrology Associates
11.2022 - Current
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- hybrid work
- Lead onboarding
- provide training for new employees
- support employee development
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Call Center Representative(Remote)
GDCC
05.2021 - 02.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Front and Back Office Lead Medical Assistant
Carefirst Urgent Care
09.2019 - 04.2020
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- vitals
Education
High School Diploma -
Hamilton High School
Hamilton, OH05-2019
Skills
- Hybrid work
- Remote Work
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- epic
- Microsoft word
Certification
Cerified Medical Assistant
Timeline
Lead Medical Assistant (Hybrid)
Nephrology Associates
11.2022 - Current
Call Center Representative(Remote)
GDCC
05.2021 - 02.2022
Front and Back Office Lead Medical Assistant
Carefirst Urgent Care
09.2019 - 04.2020
Cerified Medical Assistant
High School Diploma -
Hamilton High School
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