Rodney Blackwell
Telecom Analyst
Fuquay Varina,NC
Summary
Detail-oriented Project Analyst with 7 years discovering and eliminating unforeseen pitfalls that derail projects and ruin budgets. Trained to quickly switch between projects' macro views and specific details to discover and correct specific problems while maintaining holistic project health. Dedicated to finding and eliminating inherent flaws in project planning that hurt both employees and finances.
Overview
10
10
years of professional experience
Work History
Telecom Project Analyst, USPS
Idexcel
Raleigh , NC
04.2022 - Current
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Resolved more than 15000 disconnect orders saving postal service over $2 million dollars in lost revenue
- Collected data from diverse source formats.
Sabbatical
Stay At Home Parent
Fuquay-Varina , NC
08.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Project Management Associate, USPS
Peraton
Raleigh , NC
01.2021 - 08.2021
- Identified plans and resources required to meet project goals and objectives.
- Tracked 25000 document submissions and kept track of project timetable.
- Ordered over 10,000 site surveys using Telecom Expense Management system resulting in installation of VoIP (Voice over Internet Protocol) telephone systems for outdated postal satellite stations
- Achieved project deadlines by coordinating with vendors to manage performance.
IPT Project Analyst, USPS
Northrop Grumman
Raleigh , NC
12.2017 - 01.2021
- Conducted special projects on behalf of team lead, including gathering, compiling and analyzing information; provided alternatives and made recommendations on courses of action.
- Reported project cost analyses to enhance workflow and increased profit by 93%.
- Interacted with 100+ high-value clients, fostering relationships through deep knowledge of ServiceNow and client needs
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
Wireless IMDAS Technical Support, USPS
Northrop Grumman
Raleigh , NC
08.2016 - 12.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved 99% of diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, without needing to escalate to Tier 3 support.
- Troubleshot 200+ Intelligent Mail Device (IMD) data-related problems and coordinated maintenance or modifications to correct defects.
- Used ticketing systems to manage and process support actions and requests.
Security Account Manager, Red Hat Tower
Universal Protection Services Of America
Raleigh , NC
12.2012 - 08.2016
- Kept team compliant with security protocols and appearance standards.
- Investigated 50+ incidents and wrote reports.
- Oversaw team of 20+ security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Led identification, development, implementation and maintenance of security requirements for entire Red Hat Tower, Raleigh NC.
Education
Certification - Information Technology Security And Administration
MyComputerCareer.com
Raleigh, NC07.2016
Skills
- Quality Assurance
- Customer Satisfaction
- Oral Presentations
- Provide Information
- Well-Organized
- Business Intelligence
- Advice And Assistance
- Attention To Detail
- Evaluation
- Software Management
Timeline
Telecom Project Analyst, USPS
Idexcel
04.2022 - Current
Sabbatical
Stay At Home Parent
08.2021 - 04.2022
Project Management Associate, USPS
Peraton
01.2021 - 08.2021
IPT Project Analyst, USPS
Northrop Grumman
12.2017 - 01.2021
Wireless IMDAS Technical Support, USPS
Northrop Grumman
08.2016 - 12.2017
Security Account Manager, Red Hat Tower
Universal Protection Services Of America
12.2012 - 08.2016
Certification - Information Technology Security And Administration
MyComputerCareer.com
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