Rodney Broussard
Brewer,ME
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
19
19
years of professional experience
Work History
Hub Delivery Driver
Auto Zone Auto Parts
Bangor, ME
06.2017 - Current
- Checked for accuracy of orders prior to delivery.
- Provided courteous customer service during delivery transactions.
- Maintained records of goods delivered, including quantity, destination, and cost.
- Inspected vehicles for mechanical items and safety issues on a regular basis.
- Verified that all items were received by customers in good condition upon delivery completion.
Assistant Store Manager
Lowes Home Improvment
Bangor, ME
11.2007 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Box Office Manager
Penobscot Theatre Company
Bangor, ME
07.2005 - 11.2007
- Monitored ticket sales, cash flow, and inventory levels on a daily basis.
- Trained and supervised staff to ensure proper handling of transactions.
- Managed all aspects of box office operations including staffing, scheduling, budgeting and reporting.
- Performed detailed reconciliation of ticket sales for accounting purposes.
Education
Bachelor of Science - Business Administration And Management
University of Southern Maine
Portland, MESkills
- Business Development
- Customer Service and Engagement
- Retail Operations
- Strategic Merchandising
- Customer Service Management
- Team Building and Leadership
- Mentoring and Coaching
- Time Management
- Sales Strategies
Accomplishments
- 2021 Sales Assistant Store Manager of the Year for District 1282.
- 2021 Top 10 Performer in Region 18.
- 2022 Sales Assistant Store Manager of the Year for District 1282.
- 2022 Top 10 Performer in Region 18.
- 2023 Top 10 Performer in Regions 18.
Timeline
Hub Delivery Driver
Auto Zone Auto Parts
06.2017 - Current
Assistant Store Manager
Lowes Home Improvment
11.2007 - Current
Box Office Manager
Penobscot Theatre Company
07.2005 - 11.2007
Bachelor of Science - Business Administration And Management
University of Southern Maine
Similar Profiles
Dakota MassieDakota Massie
Manager of Operations at Auto Zone Auto PartsManager of Operations at Auto Zone Auto Parts
Edward SmithEdward Smith
Commercial Driver at Auto Zone Auto PartsCommercial Driver at Auto Zone Auto Parts
Guillermo EstradaGuillermo Estrada
Sales Associate at Auto Zone Auto PartsSales Associate at Auto Zone Auto Parts