Rodney Bueno
Wesley Chapel,FL
Summary
Motivated Agency Support Specialist with over 10 years' customer service experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish.
Overview
13
13
years of professional experience
Work History
Customer Service / Agency Support Specialist
Auto Club South
07.2019 - Current
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Fostered strong relationships with customers and agents, providing personalized service and assistance on various insurance products.
- Contributed to increased department efficiency by identifying and implementing process improvements in daily tasks.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
Merchandise Specialist
Best Buy
02.2017 - 07.2019
- Resolved customer complaints professionally, ensuring a high level of satisfaction with their shopping experience at the store.
- Conducted regular audits of in-store merchandise to maintain proper pricing and product information accuracy.
- Collaborated with store managers to create effective promotional campaigns for featured products.
- Optimized merchandise presentation through regular planogram updates and seasonal resets.
- Trained new team members on company policies, procedures, and best practices for merchandise specialists.
- Contributed to positive work environment by fostering teamwork among colleagues while maintaining individual productivity goals.
Sales and Service Representatives
New York Life Insurance
09.2013 - 11.2016
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Lead Technician
Plant City Discount Pharmacy
12.2012 - 09.2013
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Head of Delivery
Edible Arrangements
03.2011 - 06.2011
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Coordinated closely with other drivers during peak hours to ensure all deliveries were completed within designated timeframes.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Education
Pharmacy Tech -
Sanford-Brown College
Tampa, FLDiploma -
Riverview High School
Riverview, FL01.2008
Skills
- Bilingual
- Multi-Tasking Problem Solving
- Communication
- Team Player
- Interpersonal
- Dedication
Affiliations
Wesley Chapel Theater Group, Board member and Talent Management, 2021, current
Licenses Skills
- 214- Life Var Annuity
- 2044- Personal Lines
Timeline
Customer Service / Agency Support Specialist
Auto Club South
07.2019 - Current
Merchandise Specialist
Best Buy
02.2017 - 07.2019
Sales and Service Representatives
New York Life Insurance
09.2013 - 11.2016
Lead Technician
Plant City Discount Pharmacy
12.2012 - 09.2013
Head of Delivery
Edible Arrangements
03.2011 - 06.2011
Pharmacy Tech -
Sanford-Brown College
Diploma -
Riverview High School
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