Rodney Cook
Palmyra,VA
Summary
Experienced IT support technician in a small business or managed services environment seeking new opportunities. Windows environments, virtual environments and cloud hosted support.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sr. Systems Field Engineer
PJ Networks
02.2023 - 02.2025
- MSP - Managed IT services
- Dentral Practices (Eaglesoft, Dentrix and Open Dental)
- Unifi Wireless and network solutions and support for every client
- ConnectWise ticketing and N-able RMM
- GoToAssist
- Azure hosted and hybrid network support
- Sophos Firewalls
Sr. Systems Support
Data Network Services
04.2020 - 02.2023
- Small MSP - One of 4 technical employees - provided support for local Dental and various other small businesses in the greater Richmond area
- Azure and cloud services administrator; datacenter hosted services at Flexential
- Centralized service support
- Created processes and documentation as needed for solution management
- O365, Gsuite
- Vendor management
- Dental systems management (Dentrix, Eaglesoft)
- Wireless management (Meraki, Unifi Products)
- Application support and management
- Connectwise Manage and Automate
Commercial Driver's License
CDL - A
01.2013 - 05.2021
- Class A +5
NOC Technician II
Technology Assurance Group
04.2019 - 05.2020
Technical Specialist/Field Engineer
E-N Computers, Inc
05.2014 - 02.2019
- Provided Network and Systems support for over 60 organizations
- Performed installations and maintenance of computer networks (including all hardware-physical and virtual (Hardware included Servers, Cisco routers, switches, printers, wireless, Avigilon Cameras)
- Business network management, software and hardware implementation, data and disaster recovery, security, documentation
- Vendor and project management
- Technical Sales
- Data and voice management
- Coordinated vendor and third-party support for both supported customers and in house when needed
- Office 365
- Connectwise Manage and Connectwise Automate
- Application support and vendor management
- Dental IT (Dentrix, Patterson Eaglesoft, Open Dental, WinOMS)
- Wifi - (Meraki, Unifi AP's and P2P, Cisco)
- Avigilon partner, camera security solutions implementation.
SR. Network Engineering Consultant
ISIS, Inc
06.2013 - 03.2014
- Windows Server 2008R2-2012 and desktop management
- Active Directory management and support
- Help Desk
- Ticket processing and support
- Administration and management support for single-site and all hosted networks and cloud backup solutions
- Provided support for a variety of COTS solutions, office systems and printers for staff, clients and all managed small businesses throughout central and eastern Virginia.
Network Administrator
Medical Automation Systems, Inc
01.1999 - 01.2012
- Network support and maintenance
- Build and support of all production level internal systems and infrastructure
- Built and deployed 125 end-users and servers
- Some physical and some using Microsoft Hyper-V and VMware ESXi
- Access control systems management
- Telecommunications and IT help desk and end user support WV Air
MSP network technician and NOC support
National Guard, Keesler
11.1996 - 11.1999
- Provided centralized help desk and build support for projects
- Azure and cloud services administrator
- Centralized service support
- Created processes and documentation as needed for solution management
- O365
- Gsuite
- Vendor management
- Dental systems management (Dentrix, Eaglesoft)
- Wireless management (Meraki, Unifi Products)
- Printing support
- Security Monitoring and systems hardening
- Application support and management
- Incident response-IDS\IPS monitoring
- Connectwise Manage and Automate, Traditional guardsman
- Worked in Comm/Ops
- Air Force IT training
Armed Guard/Driver and Crew Leader
Tri-State Armoured Services Inc
04.1997 - 05.1999
- For armoured transport
- Serviced ATMs for area banks and private ATMs
- Provided armed security for large cash moves.
Security Police, Police
United States Navy
01.1988 - 11.1995
- Commendations:
- Many
- Certifications and Licenses
- CMNA - Certified Meraki Network Associate
Communications Specialist
United States Navy
01.1988 - 10.1995
- First tour- Fleet sailor specializing in shipboard radio and message center communications
- Second tour
Education
Certificate of training in CDL -
J Sargeant Reynolds Community College
Chester, VA01.2013
Continuing education in Information technology -
Piedmont Virginia Community College
Charlottesville, VA06.2000
Some college - Criminal Justice Sciences
West Virginia State University
Institute, WV06.1997
High school diploma -
South Charleston High School
South Charleston06.1986
Skills
- Cisco
- Exchange
- Vmware
- Hyper-v
- Microsoft exchange
- Microsoft windows
- Problem solving
- Time management
- Microsoft Azure
- Connectwise RMM
- Office 365
- Azure
- Active Directory
- Microsoft Windows Server
- LAN
- DNS
- DHCP
- Computer Networking
- Network Firewalls
- Network Support
- Help Desk
- WAN
- System Administration
- Disaster Recovery
- TCP/IP
- VoIP
- Operating Systems
- Network Monitoring
- Technical Support
- VPN
- Cybersecurity
- Network Administration
- Driving
- Military Experience
- Security Cameras
- Troubleshooting
- Customer Service
- Google Suite
- Microsoft Office
- Microsoft SQL Server
- Load Balancing
- Information Security
- Microsoft Teams
- Management Experience
- Software Troubleshooting
Certification
- CMNA - Certified Meraki Network Associate, 12/01/18, 12/01/20
- DCJS 99-448550, 01/01/17, 01/01/21
- CCFE - Connectwise Cybersecurity Fundamentals for Engineers, 05/01/20, Present
- CDL - A, 01/01/13, 05/01/21
Additional Information
Microsoft Windows 7/8/10, Microsoft Windows Server 2019, Microsoft Exchange thru 2016, Microsoft Office 365, Microsoft Hyper-V, Microsoft AZURE portal., Centrestack, ConnectWise Automate, Connectwise Manage, IT Glue - Cloud based documentation, Quickbooks, OpenDNS, Veeam Endpoint, Cylance, Sentinel ONE, WebRoot, Huntress, VMware ESXi thru 6.7, Cisco Meraki dashboard, Other skills: Complex Problem Solving, Time Management, Dental IT systems (Dentrix, EagleSoft and WinOMS) BDR support, ERP - Sage, Aptean, Fishbowl, Dynamics
Military Service
United States Navy, E5, 01/01/88, 11/01/95, Radio operations and Security Police (Base Police)., Many
Timeline
Sr. Systems Field Engineer
PJ Networks
02.2023 - 02.2025
Sr. Systems Support
Data Network Services
04.2020 - 02.2023
NOC Technician II
Technology Assurance Group
04.2019 - 05.2020
Technical Specialist/Field Engineer
E-N Computers, Inc
05.2014 - 02.2019
SR. Network Engineering Consultant
ISIS, Inc
06.2013 - 03.2014
Commercial Driver's License
CDL - A
01.2013 - 05.2021
Network Administrator
Medical Automation Systems, Inc
01.1999 - 01.2012
Armed Guard/Driver and Crew Leader
Tri-State Armoured Services Inc
04.1997 - 05.1999
MSP network technician and NOC support
National Guard, Keesler
11.1996 - 11.1999
Security Police, Police
United States Navy
01.1988 - 11.1995
Communications Specialist
United States Navy
01.1988 - 10.1995
Certificate of training in CDL -
J Sargeant Reynolds Community College
Continuing education in Information technology -
Piedmont Virginia Community College
Some college - Criminal Justice Sciences
West Virginia State University
High school diploma -
South Charleston High School
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