Rodney Crowder
Queen Creek,Arizona
Summary
Dynamic Senior Field Service Supervisor at Thermo Fisher Scientific Inc. with a proven track record in revenue generation and customer satisfaction. Expert in strategic planning and team building, enhancing performance through efficient resource allocation. Recognized for exceptional communication skills and effective problem resolution, driving continuous improvement in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Field Service Supervisor
Thermo Fisher Scientific Inc.
01.2024 - Current
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Field Service Supervisor
Thermo Fisher Scientific Inc.
10.2022 - 12.2024
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Scheduled and oversaw maintenance, repair and installation activities.
Field Service Engineer
Thermo Fisher Scientific,
04.2021 - 10.2022
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
Education
Associate of Engineering Science - Engineering
Motorola University
Tempe, AZ09-1997
No Degree - Science
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-1996
No Degree - Science
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ06-1995
Skills
- Leadership
- Project Management
- Strategic Planning
- Data Analysis
- Team Building
- Process Improvement
- Communication
- Cost Reduction
Certification
- Developing Frontline Leaders
- Optimizing Team Performance
- Making Quality Personal - Manager Webinar
Timeline
Senior Field Service Supervisor
Thermo Fisher Scientific Inc.
01.2024 - Current
Field Service Supervisor
Thermo Fisher Scientific Inc.
10.2022 - 12.2024
Field Service Engineer
Thermo Fisher Scientific,
04.2021 - 10.2022
Associate of Engineering Science - Engineering
Motorola University
No Degree - Science
Maricopa Community Colleges, Scottsdale Community College
No Degree - Science
Maricopa Community Colleges, Gateway Community College
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