NORVO LEO CABRERA
Groveland
Summary
Accomplished Field Service Specialist with over 25 years of expertise in technical maintenance, installation, and troubleshooting, certified as a CompTIA Secure Infrastructure Specialist (CSIS) with an emphasis on network security. Renowned for exceptional diagnostic skills, detailed documentation, and efficient management of high-stakes, onsite technical challenges. Recently partnered with Network Administrators on Wi-Fi adaptor installations and Videojet equipment configuration, optimizing secure remote diagnostics and minimizing downtime. Experienced in training new technicians and delivering outstanding customer support, consistently driving client satisfaction through clear communication and strategic problem-solving.
Overview
24
24
years of professional experience
Work History
Senior Field Service Engineer
Videojet Technologies
09.2011 - 07.2023
- As a Senior Field Service Engineer, I provided technical maintenance, troubleshooting, and support, optimizing equipment performance and meeting client needs
- Executed installation, maintenance, and repair of Videojet inkjet, laser, label applicators, and corrugation coding technologies at multiple manufacturing plants in Central Florida, improving operational efficiency
- Conducted consultations on coding products for new production lines and identified sales lead opportunities for upgraded or additional equipment, contributing to overall revenue growth
- Consistently added 30 to 40 units annually by achieving target revenue goals and driving territory growth through effective sales leads and customer demonstrations
- Maintained high customer satisfaction ratings in alignment with Service Level Agreements (SLAs), ensuring strong client relationships and high renewal rates
- Delivered comprehensive training to customers on safety protocols and equipment operations, including the installation of Videojet Remote Service (VRS) for clients utilizing remote internet services to enhance diagnostics and repairs
Assistant Manager/Mechanic
Virnet Auto Repair
08.2008 - 06.2011
- As an Assistant Manager/Mechanic, I delivered technical support while managing daily operations to ensure efficient workflow and service quality
- I also trained staff and maintained equipment, contributing to overall operational efficiency
- Executed a variety of auto repairs and aftermarket upgrades, including brake replacements, tune-ups, and electrical troubleshooting, resulting in enhanced customer satisfaction through dependable service
- Oversaw customer transactions by issuing accurate receipts and detailed work orders, promoting transparency and building client trust
- Led a team of three auto mechanics, offering mentorship and support on repairs while coordinating schedules to ensure exceptional customer service
- Enhanced operational efficiency by establishing streamlined processes for repairs and customer interactions, fostering a positive work environment and boosting productivity
Bio-Medical Technician
Gambro/DaVita
04.2002 - 07.2008
- As a Bio-Medical Technician, I maintained and repaired medical equipment to ensure optimal functionality and safety compliance while collaborating with healthcare professionals to troubleshoot issues and provide equipment training
- Performed servicing and maintenance on an average of 20 to 40 dialysis and medical devices per facility, ensuring adherence to manufacturer specifications and enhancing operational efficiency
- Obtained certification in various systems, including C3, Phoenix, and multiple water treatment solutions, thereby improving technical proficiency and service delivery quality
- Implemented scheduled preventive maintenance for all medical devices, integrating software updates in line with manufacturer recommendations to boost device reliability and functionality
- Engaged in quality assurance meetings to address equipment issues and review test results, effectively communicating critical insights and recommendations to management and stakeholders
Senior Field Service Tech
Canon Business Solutions
07.1999 - 02.2002
- As a Senior Field Service Technician, led equipment installation, maintenance, and troubleshooting to ensure peak performance and efficient customer support
- Responded to service calls for CLC machines at key accounts like Kinko's and Goldman Sachs, ensuring rapid issue resolution and customer satisfaction
- Installed, maintained, and repaired equipment while coordinating network configurations with Network Administration to ensure seamless integration
- Organized daily service call assignments, managing a team schedule to handle an average of 5 service calls per team member per day
- Maintained accurate inventory records, enabling efficient resource management and minimal downtime for critical equipment
Education
Information Technology/System Administrator-Certificate -
MyComputerCareer.com
03.2024
Network Fundamentals/associate degree -
DeVry Institute
Orlando, FL06.2019
Skills
- Sales Growth
- Quality Assurance
- Equipment Training
- Project Management
- Schedule Management
- Leadership
- Team Building
- Problem-Solving
- Team Leadership
- Customer Relations
- Quality Control
- Network Security
- Preventive Maintenance
- Technical Troubleshooting
- Installation and Configuration
Awards
- 2015 President's Club Award for exceeding sales plan and revenue targets.
- Awarded Bio-Med Technician of the Month.
- Awarded Technician of the Month twice, and received CCSS award (Customer Communication Satisfaction Award).
Coreproficiencies
- Sales Growth
- Quality Assurance
- Equipment Training
- Project Management
- Schedule Management
- Leadership
- Team Building
- Problem-Solving
- Team Leadership
- Customer Relations
- Quality Control
- Network Security
- Preventive Maintenance
- Technical Troubleshooting
- Installation and Configuration
Timeline
Senior Field Service Engineer
Videojet Technologies
09.2011 - 07.2023
Assistant Manager/Mechanic
Virnet Auto Repair
08.2008 - 06.2011
Bio-Medical Technician
Gambro/DaVita
04.2002 - 07.2008
Senior Field Service Tech
Canon Business Solutions
07.1999 - 02.2002
Network Fundamentals/associate degree -
DeVry Institute
Information Technology/System Administrator-Certificate -
MyComputerCareer.com