Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Websites
Timeline
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Edward Rivera

Edward Rivera

Senior Field Service Engineer
Dallas,TX

Summary

Dynamic Senior Field Service Engineer with a proven track record at Aixtron INC, excelling in field service management and advanced troubleshooting while maintaining a 2+ year service contract with Texas Instruments, and installing single handedly over $35m worth of Metal Organic Chemical Vapor Deposition Systems at their Dallas location. Spearheaded process improvements that enhanced response times, while mentoring junior engineers and delivering exceptional customer support. Expertise in electrical engineering and project management drives operational excellence and client satisfaction.

Overview

10
10
years of professional experience

Work History

Senior Field Service Engineer

Aixtron INC
10.2022 - Current
  • Led installation and commissioning of advanced semiconductor manufacturing equipment.
  • Mentored junior engineers, enhancing team capabilities and knowledge sharing.
  • Collaborated with cross-functional teams to streamline service processes and reduce response times.
  • Conducted training sessions for clients on equipment operation and safety procedures.
  • Analyzed system performance data to identify improvement opportunities and drive operational excellence.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Scheduled service calls according to customer location and urgency of need.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
  • Led training initiatives on new technology implementations, empowering clients to fully utilize advanced features effectively.
  • Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
  • Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.

Lead Electrical Engineer

International Paper
10.2021 - 09.2022
  • Led design and implementation of electrical systems to enhance production efficiency.
  • Developed and executed maintenance strategies for electrical equipment, ensuring operational reliability.
  • Managed project timelines and resources, facilitating successful completion of engineering initiatives.
  • Collaborated with cross-functional teams to integrate electrical solutions into manufacturing processes.

Electrical Engineer

United States Marine Corps
09.2015 - 09.2020
  • Designed electrical systems for various projects, ensuring compliance with industry standards.
  • Conducted feasibility studies to assess project viability and cost-effectiveness.
  • Developed detailed technical specifications and documentation for electrical components.
  • Collaborated with multidisciplinary teams to optimize project outcomes and timelines.

Education

Grapevine High School
Grapevine

Skills

  • Field service management
  • Remote support
  • Customer support
  • Software diagnostics
  • Hardware installation
  • Mechanical engineering
  • Electrical engineering
  • Advanced troubleshooting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Field Service Engineer

Aixtron INC
10.2022 - Current

Lead Electrical Engineer

International Paper
10.2021 - 09.2022

Electrical Engineer

United States Marine Corps
09.2015 - 09.2020

Grapevine High School

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