Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Goldsmith Jr.

Phoenix,Arizona

Summary

Dependable team member with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks, Barista
04.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.

Claims Representative

Chubb Insurance Group
07.2019 - 05.2022
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
  • Interviewed policyholders to verify information and obtain additional details.
  • Generated, posted and attached information to claim files.
  • Maintained accurate and up-to-date records of claim information for future reference.

Cashier

McDonald's
09.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked front counter, drive-thru and other areas.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.

Education

Associate of Arts - Fashion Design

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2024

Skills

  • Mobile Devices
  • Ordering Procedures
  • Exceptional Customer Service
  • Excellent Math Skills
  • Standardized Recipes
  • Adaptive and Creative
  • Resolving Complaints
  • Sales Expertise
  • Team Player
  • Complex Problem-Solving
  • Team Leadership

Timeline

Barista

Starbucks, Barista
04.2023 - 08.2023

Claims Representative

Chubb Insurance Group
07.2019 - 05.2022

Cashier

McDonald's
09.2018 - 07.2019

Associate of Arts - Fashion Design

Maricopa Community Colleges - Estrella Mountain Community College

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Rodney Goldsmith Jr.