Rodney Goldsmith Jr.
Phoenix,Arizona
Summary
Dependable team member with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks, Barista
13840 W Camelback Rd. #20, Litchfield Park
04.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
Claims Representative
Chubb Insurance Group
2155 W Pinnacle Peak Rd. #100, Phoenix 85027
07.2019 - 05.2022
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Interviewed policyholders to verify information and obtain additional details.
- Generated, posted and attached information to claim files.
- Maintained accurate and up-to-date records of claim information for future reference.
Cashier
McDonald's
13870 W McDowell Rd, Goodyear 85395
09.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked front counter, drive-thru and other areas.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
Education
Associate of Arts - Fashion Design
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2024
Skills
- Mobile Devices
- Ordering Procedures
- Exceptional Customer Service
- Excellent Math Skills
- Standardized Recipes
- Adaptive and Creative
- Resolving Complaints
- Sales Expertise
- Team Player
- Complex Problem-Solving
- Team Leadership
Timeline
Barista
Starbucks, Barista
04.2023 - 08.2023
Claims Representative
Chubb Insurance Group
07.2019 - 05.2022
Cashier
McDonald's
09.2018 - 07.2019
Associate of Arts - Fashion Design
Maricopa Community Colleges - Estrella Mountain Community College