Summary
Overview
Work History
Education
Skills
Hobbies and Personal Background
Timeline
Hi, I’m

Rachel Degraffenried

Rachel Degraffenried

Summary

Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
years of professional experience

Work History

Starbucks

Barista
08.2022 - 03.2023

Job overview

  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted additional items with beverages, increasing store sales.

Harris Teeter Grocery Store

HBC Clerk - Produce Clerk - Cashier - Homeshop
03.2019 - 11.2020

Job overview

  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.

Education

William Amos Hough High School
Cornelius, NC

High School Diploma
02.2020

Skills

  • Available Weekends
  • Hospitality and Professionalism
  • Espresso Machine Operation and Maintenance
  • Infection Prevention
  • Beverage Preparation
  • Cross-Sell Menu Items
  • Coordinating with Supervisors
  • Opening and Closing Coordination
  • Menu Memorization
  • Prepare Products
  • Resolving Complaints
  • Clean and Sanitize
  • Mobile Devices
  • Exceptional Customer Service
  • Food Preparation and Safety
  • Stocking Supplies and Retail Products
  • Cash Register Operation
  • Dietary Restrictions
  • Ability to Adapt

Hobbies and Personal Background

Outside of work I enjoy socializing with others, whether that be via gaming with friends or conversing in person to texting and so much more! I absolutely love being creative in senses of art. I was actually learning how to do latte art when I was laid off by Starbucks Corporation! I also enjoy exercise in the outdoors, with friends, alone or with the dog; Tony. I game occasionally, when I have the time and energy to build strong bonds amongst friends.

I also have some fairly... odd talents, such as back in Elementary school I was on the unicycle team back home in Cornelius, NC, where I spent most of my life till I moved out here to California due to a relationship at the time.

Timeline

Barista

Starbucks
08.2022 - 03.2023

HBC Clerk - Produce Clerk - Cashier - Homeshop

Harris Teeter Grocery Store
03.2019 - 11.2020

William Amos Hough High School

High School Diploma
Rachel Degraffenried