Summary
Overview
Work History
Education
Timeline

Rodney Goya

North Las Vegas,NV

Summary

As a highly seasoned leader with a wealth of experience spanning 18 years, I have honed my skills to be extremely detail-oriented, organized, and effective in managing time and resources. My exceptional communication skills enable me to seamlessly navigate various environments and work collaboratively with diverse individuals and teams.

Overview

9
9
years of professional experience

Work History

Spa & Salon Manager

Bellagio Hotel & Casino
Las Vegas, NV
06.2018 - 04.2021
  • Successfully oversee the daily operations of the spa, salon, fitness center, and pool for two properties, with a team of over 300 staff members.
  • Innovatively designed a new suite and developed packages that resulted in a monthly sales increase of $20,000.
  • Dramatically improved employee satisfaction by 8%, leading to increased productivity and unparalleled customer service.
  • Achieved the highest revenue for pool services within the company, demonstrating exceptional expertise and skill.
  • As a senior manager, confidently led and trained the department workforce during the post-pandemic return to work, ensuring seamless operations and success.

Assistant Manager Spa & Salon

Aria Hotel & Casino
Las Vegas, NV
04.2017 - 06.2018
  • Oversaw the daily operations of the spa, salon, and fitness center, leading a team of over 200 staff members.
  • Led the management team to achieve the prestigious Forbes Travel Guide Five-Star Award, making it the largest Forbes Five-Star Spa in the world.
  • Collaborated with cross-functional teams to develop and execute strategic marketing plans.
  • Worked closely with spa supervisors to create Suite packages for the summer season, resulting in a 23% increase in revenue for Q3.

Men's Spa Attendant/Lounge Host

Canyon Ranch Spa
Las Vegas, NV
08.2016 - 04.2017
  • Provided exceptional customer service and support to guests in the spa area.
  • Consistently upholding high standards even during high-volume work shifts and fast-paced operations.
  • Ensuring that the locker rooms were fully stocked with towels, linens, robes, and other amenities, resulting in a comfortable and enjoyable experience for guests.

Spa Manager

Massage Well Spa
Las Vegas, NV
06.2015 - 03.2016
  • Achieved a 10% increase in revenue by offering new therapy services.
  • Implemented a new inventory control system, resulting in a 13% decrease in product waste.
  • Saved 19% on costs by negotiating with suppliers to maintain an optimal pricing strategy.
  • Developed a customer satisfaction process that resulted in an 18% decrease in guest complaints.

Personal Assistant

S.G. Vacation Home Services
Waikoloa, HI
05.2012 - 05.2015
  • Coordinated with contractors to provide repair and maintenance services as required.
  • Managed the delivery of housekeeping services for rental units between guests' stays.
  • Conducted regular site visits at each property location to evaluate its condition and identify areas that need improvement.

Educational Assistant

Kohala High School
Kapaau, HI
08.2013 - 07.2014
  • Head Coach Boys Varsity and Girls JV Volleyball
  • Campus Security
  • Substitute Teacher

Education

Holistic Health Practitioner -

School of Healing Arts, San Diego, CA
01-2005

Cosmetologist -

Poway Beauty School, Poway, CA
01-2004

Nutritionist -

Vista Adult School, Vista, CA
01-2003

Associate of Business Administration -

Hawaii Business College, Honolulu, HI
01-1995

Timeline

Spa & Salon Manager - Bellagio Hotel & Casino
06.2018 - 04.2021
Assistant Manager Spa & Salon - Aria Hotel & Casino
04.2017 - 06.2018
Men's Spa Attendant/Lounge Host - Canyon Ranch Spa
08.2016 - 04.2017
Spa Manager - Massage Well Spa
06.2015 - 03.2016
Educational Assistant - Kohala High School
08.2013 - 07.2014
Personal Assistant - S.G. Vacation Home Services
05.2012 - 05.2015
School of Healing Arts - Holistic Health Practitioner,
Poway Beauty School - Cosmetologist,
Vista Adult School - Nutritionist,
Hawaii Business College - Associate of Business Administration,

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Rodney Goya