Rodney Howard
Bledsoe,KY
Summary
Dynamic professional with a proven track record at General Dynamics, excelling in conflict de-escalation and superior customer service. Recognized for enhancing customer loyalty through effective problem-solving and maintaining high performance under pressure. Detail-oriented and adaptable, with strong mechanical troubleshooting skills and a commitment to quality and safety in all operations.
Overview
26
26
years of professional experience
Work History
Security Officer
Revis Escavating
12.2019 - 02.2024
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Data Entry Clerk
Exela Technologies
04.2018 - 06.2019
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
Customer Service Representative
General Dynamics
08.2016 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Extruder Operator
Petoskey Plastics
07.2000 - 04.2005
- Enhanced production efficiency by optimizing extruder settings and conducting regular equipment maintenance.
- Collaborated effectively with colleagues in a fast-paced environment to meet challenging production targets consistently.
- Ensured consistent product quality by closely monitoring temperature, pressure, and other relevant parameters during the extrusion process.
- Started up and ran extrusion lines producing wide range of products for [Type] industry OEMs.
- Performed thorough quality checks on finished products to ensure adherence to company specifications and client requirements.
Band Saw Operator
MCR
06.1998 - 05.2000
- Achieved high-quality results, performing routine inspections on finished products.
- Enhanced production efficiency by maintaining and operating band saw machinery.
- Completed projects within given deadlines, managing time effectively across multiple tasks.
- Troubleshot minor mechanical issues with the band saw machinery, reducing reliance on external repair services where possible.
- Documented daily logs of completed projects, machine readings, and quality control checks for management review.
- Assisted in training new team members on band saw operations, ensuring a smooth transition into the role.
Education
Associate of Applied Science - Combination Welding
Southeast Community And Technical College
Harlan, KY05-2026
High School Diploma -
Leslie County High School
Hyden, KY05-1998
Skills
- Patrol operations
- Detail-oriented
- Physical fitness
- Complex Problem-solving
- Superior customer service
- Conflict de-escalation
- Threat assessment
- Visitor tracking
- Punctuality
- Work ethic
- First aid certified
- Mechanical troubleshooting
- Adaptability to change
- Machine setup
Timeline
Security Officer
Revis Escavating
12.2019 - 02.2024
Data Entry Clerk
Exela Technologies
04.2018 - 06.2019
Customer Service Representative
General Dynamics
08.2016 - 03.2018
Extruder Operator
Petoskey Plastics
07.2000 - 04.2005
Band Saw Operator
MCR
06.1998 - 05.2000
Associate of Applied Science - Combination Welding
Southeast Community And Technical College
High School Diploma -
Leslie County High School