Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rodney Knight

Rodney Knight

Customer Care Specialist (Remote)
Lithonia,GA

Summary

Energetic retail sales manager with a strong background in retail sales, fashion merchandising and customer service support.

Reliable and friendly retail sales manager adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Overview

13
13
years of professional experience

Work History

Customer Care Specialist

Concentrix
04.2022 - Current
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

Beauty Brand Manager

TJX Howell Mill
Atlanta, GA, GA
02.2021 - 03.2022
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
  • Collaborated with team to forecast based on sales and product profitability.
  • Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Leveraged customer and industry trends to shape successful solutions and approaches.

Women's Shoes Sales Professional

Bloomingdale's
Atlanta, GA
05.2019 - 02.2021
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including web order fulfillment and maintaining visual standards for the department .

Merchandise Associate Women's Department

Tjmax Buckhead
Atlanta, GA
10.2018 - 05.2019
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Kept work areas professional, organized and clean at all times.

Warehouse Associate

Ameripipe Supply
Stone Mountain, GA
06.2017 - 06.2018
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Received deliveries and processed all incoming shipments by scanning packages and updating orders in [Software] system.
  • Methodically picked, packed and labeled merchandise to prepare for shipment.
  • Prepared inventory for sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments or palletizing boxes for merchandising.

Sales Associate

Nordstrom Rack, Atlanta
Atlanta, GA
04.2016 - 09.2016
  • Worked flexible schedule to accommodate changing customer levels.
  • Maximized profits by capitalizing on opportunities to upsell additional merchandise.
  • Described merchandise and explained product operation to customers.
  • Remained apprised of emerging trends in technology devices and products and provided informative customer service to assist in product selection.

Women's Shoes sales associate

Dillards Perimeter
Atlanta, GA
02.2015 - 02.2016
  • Provided expert product and service information.
  • Retrieved alternate items and sizes for customer.
  • Met incoming customers and provided immediate assistance.
  • Created attractive displays for merchandise to enhance sales.

Department Manager Women's Shoe's

Von Maur Perimeter
Atlanta, GA
09.2012 - 03.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Partnered with store visuals to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Assistant Manager

Nine West
Atlanta, GA
08.2010 - 07.2012
  • Improved efficiency by training staff on best practices and protocols.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency reports.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
1988

Skills

  • Merchandising
  • Sales monitoring
  • Product branding
  • Product and service knowledge
  • Staff training and development
  • CSS

Timeline

Customer Care Specialist

Concentrix
04.2022 - Current

Beauty Brand Manager

TJX Howell Mill
02.2021 - 03.2022

Women's Shoes Sales Professional

Bloomingdale's
05.2019 - 02.2021

Merchandise Associate Women's Department

Tjmax Buckhead
10.2018 - 05.2019

Warehouse Associate

Ameripipe Supply
06.2017 - 06.2018

Sales Associate

Nordstrom Rack, Atlanta
04.2016 - 09.2016

Women's Shoes sales associate

Dillards Perimeter
02.2015 - 02.2016

Department Manager Women's Shoe's

Von Maur Perimeter
09.2012 - 03.2015

Assistant Manager

Nine West
08.2010 - 07.2012

High School Diploma -

Redan High School

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Rodney KnightCustomer Care Specialist (Remote)