Rodney Kremer
Rochester,MI
Summary
Experienced Food & Nutrition Services Director/General Manager with 20 years of experience in various clinical and non-clinical nutrition settings. Driven leader with strong problem-solving and customer service skills. extremely knowledgeable in food safety and sanitation protocols. Extensive experience in food service management and crisis management. Excelled in multi-unit management, boosting team satisfaction scores to 90%, and spearheading operational improvements. Skilled in menu planning and fostering teamwork, adept at driving profitability and ensuring top-notch customer service.
Overview
25
25
years of professional experience
Work History
General Manager-Food and Nutrition Services
Trinity Health
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Food and Nutrition
HHS Services
07.2019 - 11.2021
- Responsible for all aspects of day-to-day operations in the department including Retail, Patient Services, Clinical, Ordering, Culinary and Catering
- Raised team member satisfaction cores from 64% to 90%
- Improved Ambassador Program by providing more personalized service
- Received 100% on multiple health inspections
- Strong relationship with client and administration
- Very strong administrative skillset with budgets, sales and marketing
- Highly proficient in staffing including hiring, terminations and scheduling
- Extensive knowledge of contract management and execution
- Excellent collaboration with other HHS support services at unit
- Successful large special event menu planning
System Director (Arnot Health), Traveling Director
ABM Industries
07.2008 - 07.2019
- Multi-unit management of budgets as high as $6.5 M+, 120 FTE’s and management staff of 7.
- Traveling Director management of over $10M in retail volume. Management of Union staff at multiple locations
- Established and maintain a positive relationship with the union and union steward that has led issue resolution prior to any grievances being filed.
- Systemized daily huddle process, weekly management meetings and monthly department meetings at all sites for improved communication to staff
- Proficient with several types of budgeting systems and programs
- Familiar with both Fee and P&L contracts
- Acute Care, Long Term Care and Transitional Care
- Extensive Catering for large and small events
- Highly successful with Joint Commission, DNV and DOH inspections
- Trained all staff in the “Meaningful Moments” patient services program, AIDET, Fire Safety
- (including R.A.C.E. and P.A.S.S)
- Implemented a Room Service program for Patient tray delivery and new Retail Menu with Action Stations.
- Planned and executed exceptional menu and service of the annual ArnotHealth “Physicians Picnic”
- Developed employee “Quality” board with PG results, Patient comments, Daily Safety tips
- calendar, Employee of the Month, Huddle notes, Department meeting agenda, DNV Survey
- results, Hospital newsletter and other positive department news.
- Converted all Arnot campus Patient Services program from cook/chill to cook/serve and all sites of
- ArnotHealth to the Aladdin Advantage system for improved Patient food, appearance, temperature and
- quality.
- Systemized the Retail program relating to staff uniforms, menu coordination, pricing, vendors and products.
Director of Food and Nutrition Services
Morrison Healthcare Food Services
01.2004 - 06.2008
- Previous position held- Manager of CCRC Long Term Care (January 2004-April 2006)
- Implemented Catering To You Patient service program for Morrison Healthcare at Marion General Hospital.
- Opened brand new Retail area
Branch Manager
AVI Foodsystems
11.1999 - 06.2004
- Prior position included Assistant Branch Manager
- Responsible for all aspects of vending operations
Education
Bachelor of Science -
Bowling Green State University
Bowling Green, OHSkills
- Food Service Management
- Crisis Management
- Training
- Menu Planning/Development
- Multi- Unit Management
- Customer Service
- Process improvement
- Budgets
- Communications
- Sanitation rules and regulations
- Operational improvement
- Supervision
- Problem resolution
- Team management
- Teamwork and Collaboration
- Catering Services
- Work Planning and Prioritization
- Problem-Solving
Timeline
General Manager-Food and Nutrition Services
Trinity Health
12.2021 - Current
Director of Food and Nutrition
HHS Services
07.2019 - 11.2021
System Director (Arnot Health), Traveling Director
ABM Industries
07.2008 - 07.2019
Director of Food and Nutrition Services
Morrison Healthcare Food Services
01.2004 - 06.2008
Branch Manager
AVI Foodsystems
11.1999 - 06.2004
Bachelor of Science -
Bowling Green State University