KADISHA KAYE SPRINGER
Germantown,USA
Summary
Dynamic food service executive with 12 years in hospitality, enhancing operational efficiency and customer satisfaction in complex environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Director, Food and Nutrition Services
The George Washington University Hospital
Washington, DC
05.2022 - 06.2026
- Oversaw food service operations at 385-bed academic medical center, ensuring compliance with health standards and patient satisfaction.
- Supervised 108 personnel across production, merchandising, quality control, and labor management to optimize service delivery.
- Managed the operational budget for self-operated services.
- Recommended and implemented policy and procedure changes to enhance operational efficiency and service quality.
- Managed 24/7 Starbucks licensed operation. Executed the Starbucks strategic operating plan with internal stakeholders and Starbucks liaisons.
- Managed Subway licensed operation. Executed of the Subway strategic operating plan.
- Develop operational component forecasts; monitor expenses and report all variances.
- Conducted annual performance appraisal with direct reports according to Standard Operating Procedures.
- Oversaw inventory management and procurement of food supplies.
- Implemented staff training programs to enhance service quality.
- Coordinated meal planning to meet specific dietary restrictions and needs.
- Evaluated food service processes for efficiency and effectiveness improvements.
General Manager 4
Sodexo
Clinton, MD
02.2019 - 05.2022
- Managed a staff of 63 frontline employees, including 6 salaried managers and 2 hourly supervisors as direct reports.
- Managed an operational budget (P&L account).
- Led and developed teams through recruiting, assessing, training, coaching, and performance management to maximize contributions.
- Identified and implemented customer service and communication enhancements, boosting efficiency and satisfaction.
- Contributed to developing and implementing new business services for the client.
- Cultivated strong relationships with clients and nursing staff to enhance collaboration.
- Implemented overnight dining program, serving late admit patients.
- Processed Payroll and worked closely with HR to process related documents.
- (Contract at Southern Maryland Hospital)
Operations Manager
Morrison Healthcare
Washington, DC
12.2012 - 02.2019
- Assisted management of kitchen operations at licensed 609-bed hospital, utilizing Expressly for You Dining Room Service and overseeing retail cafeteria with Starbucks and Grab and Go.
- Increased retail revenue in one year by 20% through implementing new offerings and increasing throughput of customers.
- Increased revenue by 15% by implementing contract with Sushi-Do.
- Processed cycle invoices and generated contract cap invoices/credits, submitting weekly flash and period variance reports to district manager for financial oversight.
- (Contract at Georgetown University Hospital)
Office Manager
Morrison Healthcare
Washington, DC
12.2012 - 09.2014
- Coordinated associate events and compiled monthly and annual business reports while managing the POS system.
- Created and managed staff schedules to ensure adequate coverage.
- Oversaw daily cash office operations, ensuring accuracy and compliance.
- Entered data into payroll system, ensuring accuracy in record retention and compliance with organizational standards.
- Coordinated routine office duties, including data entry, management of associate files, record retention, and preparation of support documentation.
- (Contract at Georgetown University Hospital)
Office Manager
EyeCare Doctor
Laurel, MD
01.2009 - 10.2012
- Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks.
- Managed supply chain operations, overseeing ordering, billing, and invoicing to ensure seamless office functionality.
- Resolved employer challenges through innovative solutions and process improvements that enhanced efficiency and customer satisfaction.
- Built strong relationships by effectively collaborating with diverse personality styles.
Education
Nutrition & Foodservice Professional -
University of North Dakota
Online07-2026
Hospitality Management -
University of Guyana
Guyana, South America01-2000
Montgomery College
Germantown, Maryland01-1997
Skills
- Food service management
- Food safety
- Budget management
- Cost control
- Project management
- Service operations
- Vendor management
- Process improvement
- Regulatory compliance
- Employee training
- Staff development
- Team leadership
Certification
- Serv Safe Certified
- Certified Food Protection Manager - Dept of Health, Washington, DC
Timeline
Director, Food and Nutrition Services
The George Washington University Hospital
05.2022 - 06.2026
General Manager 4
Sodexo
02.2019 - 05.2022
Operations Manager
Morrison Healthcare
12.2012 - 02.2019
Office Manager
Morrison Healthcare
12.2012 - 09.2014
Office Manager
EyeCare Doctor
01.2009 - 10.2012
Nutrition & Foodservice Professional -
University of North Dakota
Hospitality Management -
University of Guyana
Montgomery College