Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodney Metcalf

Graham,NC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Assistant

Honda
03.2015 - Current
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations andother materials for advisory meetings.
  • Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
  • Fielded user queries and service requests to promptly address issues.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
  • Provided technical guidance and support to team members.
  • Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
  • Updated supervisor on status of projects.
  • Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Supervised ongoing daily production phases.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Oversaw loading and unloading of packages in warehouse.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Maintained compliance with import regulations, filing accurate customs declarations and obtaining necessary permits.
  • Collaborated with internal departments to ensure seamless integration of imported goods into inventory management systems.
  • Resolved issues related to damaged or lost shipments promptly, minimizing impact on business operations.
  • Accurately input shipment details into company's system using [Software].
  • Updated and maintained manuals and adhered to governmental regulations that affected product import.

Education

GED -

Geneva High School
Geneva, OH
1989

Skills

  • Equipment management
  • Logistics understanding
  • Operations Support
  • Research abilities
  • Document processing
  • Documentation proficiency
  • Strong Problem Solver
  • Excel spreadsheets
  • Mail handling
  • Documentation and Recordkeeping
  • Logistical Planning
  • Spreadsheet Management
  • Supply Restocking
  • Training and mentoring
  • Production targets
  • Worker Training
  • Equipment monitoring
  • Materials Handling
  • Equipment Operation
  • Standard Operating Procedures
  • Priority management
  • Materials Management
  • Logistics
  • Inventory Management
  • Inventory Oversight
  • Print Production
  • Staff Supervision
  • Team Collaboration and Leadership
  • Decision-Making
  • Coaching and Mentoring
  • Continuous improvements
  • Safety Procedures
  • Coordinating Daily Operations
  • Computer Skills
  • Work Planning and Prioritization
  • Performance monitoring
  • Work Area Inspection
  • Critical Thinking
  • Conflict Resolution
  • Active Listening
  • MS Office
  • Assigning Work
  • Logistics Management
  • Inventory Assessment
  • Cargo unloading
  • Records Management

Certification

  • Certified Heating Air (EPA 608) Universial

Timeline

Technical Assistant

Honda
03.2015 - Current

GED -

Geneva High School

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Rodney Metcalf