Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Perez

Los Angeles,CA

Summary

Energetic and personable professional with a background in customer service, sales, and hospitality.
Proven ability to build rapport quickly, upsell with ease, and create memorable guest experiences. Successfully transitioned from automotive sales, leveraging strong communication and multitasking skills in fast-paced environments. Skilled in handling high-volume interactions, resolving customer concerns, and adapting to diverse clientele. Eager to bring a positive, service-driven mindset to a high-energy bar team.

Overview

3
3
years of professional experience

Work History

Automotive Sales Representative

Honda
05.2024 - Current
  • Greeted and engaged guests in a professional and approachable manner to understand their needs and recommend tailored solutions
  • Delivered exceptional customer experiences that resulted in repeat business and positive referrals
  • Clearly communicated product features and benefits while guiding guests through test drives and service options
  • Handled objections confidently by listening closely and reframing conversations to build value and trust

Private Events Bartender

Crocker Club
06.2022 - 03.2025
  • Managed high-profile events with a focus on creating memorable customer experiences, demonstrating strong attention to detail and organization.
  • Utilized problem-solving skills to address and resolve customer concerns swiftly, ensuring a positive event outcome.
  • Enhanced sales by proactively suggesting personalized drink options, leading to increased revenue from events.

Lead Bartender

OWA
07.2022 - 05.2024
  • Fostered strong customer relationships by delivering tailored service, leading to increased customer loyalty and repeat business.
  • Conducted product knowledge sessions to train staff on new beverage offerings, enhancing team performance and customer satisfaction.
  • Implemented strategic upselling techniques that increased sales of premium products and services.

Lead Bartender

Sol Agave
03.2022 - 07.2023
  • Developed and implemented innovative beverage offerings, significantly boosting sales and customer engagement.
  • Trained and mentored new staff, focusing on customer service excellence and effective sales techniques.
  • Monitored inventory levels and managed supply orders to optimize operational efficiency and reduce costs.

Education

Bachelors of Public Health - STEM

California State University of Northridge
Northridge
05-2021

Skills

  • Fluent in two languages
  • Employee training
  • Clear verbal communication
  • Sales strategies

Languages

Spanish
Advanced (C1)

Timeline

Automotive Sales Representative

Honda
05.2024 - Current

Lead Bartender

OWA
07.2022 - 05.2024

Private Events Bartender

Crocker Club
06.2022 - 03.2025

Lead Bartender

Sol Agave
03.2022 - 07.2023

Bachelors of Public Health - STEM

California State University of Northridge

Similar Profiles

CREATE PROFILE