Rashed Sawaqed
Poughkeepsie,NY
Summary
Dynamic sales and customer service professional with a proven track record at Valvoline Instant Oil Change. Expertise in strategic sales and effective communication has led to consistently exceeding performance metrics. Bilingual abilities enhance rapport-building and technical troubleshooting skills, facilitating the resolution of complex issues and ensuring exceptional customer satisfaction. Committed to driving sales growth while fostering customer loyalty through exemplary service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Valvoline Instant Oil Change
Poughkeepsie, USA
01.2021 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Sales and Customer Service Associate
E&J AUTOMOTIVE
Pleasant Valley, USA
01.2016 - 12.2020
- Developed and implemented innovative marketing strategies to attract new customers and expand market reach
- Conducted thorough vehicle inspections and test drives with potential buyers, highlighting key features and addressing any concerns or questions
- Negotiated pricing terms with customers while maintaining profitability for the dealership
- Managed all aspects of the sales process from initial contact to final delivery, ensuring a seamless experience for the customer
- Participated in ongoing product training programs to stay up-to-date on industry trends and advancements
Pizza Maker
Little Caesars Pizza
Poughkeepsie, USA
01.2012 - 12.2015
- Prepared and cooked pizzas according to established recipes and customer preferences
- Ensured the quality and consistency of pizza dough, toppings, and sauces
- Operated commercial pizza ovens, ensuring proper temperature control for optimal cooking
- Maintained a clean and organized work area, including food preparation surfaces and utensils
- Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
- Implemented cost-saving measures by identifying opportunities for ingredient substitutions without compromising taste or quality
Education
Bachelor's degree - Business
Suny New Paltz University
12.2014
Skills
- Customer service
- Fluent In Two Languages
- Effective Communication
- Professional Phone Communication
- Strategic sales
- Sales expertise
- Typing proficiency
- POS systems expert
- Technical troubleshooting
- Multi-task management
Certification
Driver's License class D
Languages
English
Full Professional
Arabic
Full Professional
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
Computer Software
Interests
Learning New stuff about my job
Timeline
Sales/Customer Service Representative
Valvoline Instant Oil Change
01.2021 - 12.2024
Sales and Customer Service Associate
E&J AUTOMOTIVE
01.2016 - 12.2020
Pizza Maker
Little Caesars Pizza
01.2012 - 12.2015
Bachelor's degree - Business
Suny New Paltz University
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