Laura Alvarez
McDonough,GA
Summary
Dynamic professional with a proven track record in customer service and sales, honed at True Addiction and Amazon. Excelled in relationship building and time management, significantly enhancing customer loyalty and operational efficiency. Demonstrated expertise in computer skills and a customer service orientation, contributing to innovative marketing initiatives and improved site traffic at URBE University.
Overview
11
11
years of professional experience
Work History
Sales/Customer Service Representative
True Addiction
Venezuela
06.2012 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Intern
URBE University
Venezuela
01.2014 - 12.2015
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic.
Marketing/Sales Associate
Super Market Enne
Venezuela
02.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Amazon Associate
Amazon
Atlanta, GA
09.2021 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
GED -
URBE University
Venezuela07.2016
No Degree - Medicine (Pre-Medicine)
Universidad Del Zulia
Venezuela01.2012
High School Diploma -
U.E. Monsenor Emilio Dall Ora
Venezuela12.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Relationship Building
- Customer service orientation
- Sales expertise
- Production Support
- Point of sale operation
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
09.2021 - 03.2023
Marketing/Sales Associate
Super Market Enne
02.2016 - 09.2018
Marketing Intern
URBE University
01.2014 - 12.2015
Sales/Customer Service Representative
True Addiction
06.2012 - 11.2013
GED -
URBE University
No Degree - Medicine (Pre-Medicine)
Universidad Del Zulia
High School Diploma -
U.E. Monsenor Emilio Dall Ora