Jody Partin
Lula,GA
Summary
Accomplished Sales/Customer Service Representative with a proven track record at Nationwide Marketing Group, enhancing customer loyalty through exceptional service and problem-solving abilities. Skilled in active listening and critical thinking, adept at driving customer satisfaction and revenue growth. Demonstrated expertise in account management and sales closing, ensuring high-quality customer relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Sales/Customer Service Representative
Nationwide Marketing Group
09.2008 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information. Signed new customers for Nationwide Marketing Group.
- Assisted independent retailers with finding the best business solutions to promote customer growth and increased revenue (websites, digital marketing, retail finance, LTO finance, product protection plans, credit card processing, and point-of-sale systems).
Customer Service Representative
Teletech (UPS Customer Service)
10.2001 - 07.2008
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Grocery Supervisor
Bi-Lo Grocery Store
09.1999 - 09.2001
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Education
Associate Degree - Pre-ministerial Studies
Bob Jones University
Greenville, SCGED -
Cherokee Wave 20001
Gaffney, SCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Sales closing
- Account Management
- Research
- Recordkeeping strengths
- Product and service solutions
Accomplishments
- Nationwide Marketing Group - top sales achievement for new customer sign-ups (2014 and 2017)
- Nationwide Marketing Group - top sales achievement for new customer websites (2021 and 2022)
Affiliations
- Multiple vendors within the appliances, bedding, furniture, and electronics industries
Timeline
Sales/Customer Service Representative
Nationwide Marketing Group
09.2008 - 08.2024
Customer Service Representative
Teletech (UPS Customer Service)
10.2001 - 07.2008
Grocery Supervisor
Bi-Lo Grocery Store
09.1999 - 09.2001
Associate Degree - Pre-ministerial Studies
Bob Jones University
GED -
Cherokee Wave 20001
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