Rodney Scott
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Gate Access Control
NC Dept Agriclture/ State Fair
10.2023 - 10.2023
- Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
AT&T
01.1995 - 10.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certification - Accounting And Business Management
ECPI University
Raleigh, NC03.1992
Skills
- Physical Security Expertise
- Time Management
- Customer Service
- Video Surveillance
- Perimeter Security
Timeline
Gate Access Control
NC Dept Agriclture/ State Fair
10.2023 - 10.2023
Customer Service Representative
AT&T
01.1995 - 10.2010
Certification - Accounting And Business Management
ECPI University
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