Rodney Slone
Moscow,OH
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
JoJo Ranch
02.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Founded and managed [Type] business, growing revenue to $[Amount] in first year.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Owner/Appliance Repair Technician
Central Service
08.2015 - Current
- Facilitated repairs by disassembling defective and broken equipment.
- Educated customers on use, care and adjustments of appliances.
- Ordered parts and maintained adequate inventory.
- Disassembled, repaired and reassembled equipment in good working order.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Maintained inventory of repair supplies worth over $[Amount], keeping detailed records to prevent disruptions in work.
- Diagnosed issues with appliances and made repairs.
- Used hand tools such as oscilloscopes to check components.
- Worked on [Type], [Type] and [Type] appliances.
- Tested completed work and verified functionality of [Type] appliances.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
Service Manager
Central Repair Service
05.2000 - 08.2015
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
New Richmond High School
New Richmond, OHSkills
- Remodels and New Construction
- Accounts Payable and Accounts Receivable
- Coaching and Mentoring
- Commercial Maintenance
- Staff Training
- Systems Thinker
- Quality Control Planning
- Operational Efficiency and Safety
Certification
- Universal Refrigeration License - [Timeframe]
Additional Information
Designed Rossware
Other tech abilities
Timeline
Owner
JoJo Ranch
02.2022 - Current
Owner/Appliance Repair Technician
Central Service
08.2015 - Current
Service Manager
Central Repair Service
05.2000 - 08.2015
New Richmond High School
- Universal Refrigeration License - [Timeframe]
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