Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Stacy

Columbia,SC

Summary

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Conduent
02.2023 - 03.2025
  • Diagnosed customer issues and clearly communicated effective solutions to restore service and ensure full functionality.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Maintained detailed records of customer interactions, noting solutions provided for future reference.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.

Line assembly / Machine Operation

Palmetto Synthetics
01.2021 - 02.2023
  • Assembly / Machine Operation, where I was responsible for the efficient running and oversight of production equipment. My duties included assembling components with monitoring and adjusting machine settings to ensure optimal performance, and conducting regular maintenance to prevent downtime. I work along with team members to meet production and safety protocols. My hands-on experience was instrumental in maintaining the high-quality standards.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Line Assembly

Flag Plant
05.2019 - 01.2021
  • My responsibilities included operating and maintaining assembly line equipment, ensuring the seamless flow of parts and materials, making poles, rolling flags and making kits. While following safety protocols and ensuring the flags, kits, and poles meet the requirements. While moving fast making sure the line keeps flowing.

Education

High School Diploma - General Studies

Kingstree Senior High School
Kingstree, SC
05-2019

Skills

  • Details Oriented
  • Empathy
  • Customer service expert
  • Effective Communication
  • Active Listening
  • Technical Proficiency
  • Problem-Solving
  • Conflict Resolution
  • Patience
  • Multitasking
  • Occupational safety and health
  • Machine operation
  • Safety protocols
  • Critical
  • Customer service
  • Organizational Skills
  • Building Customer Trust and loyalty
  • Microsoft Windows and Office

Timeline

Technical Support Representative

Conduent
02.2023 - 03.2025

Line assembly / Machine Operation

Palmetto Synthetics
01.2021 - 02.2023

Line Assembly

Flag Plant
05.2019 - 01.2021

High School Diploma - General Studies

Kingstree Senior High School

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