Rodney Tucker
Coushatta,LA
Summary
Proven leader with extensive experience at Valvoline Instant Oil, adept in enhancing customer satisfaction and streamlining operations. Excelled in staff management and problem-solving, significantly reducing financial discrepancies. Skilled in MS Office and effective communication, I drive team development and operational excellence, ensuring quality service and performance improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
Shreveport, LA
09.2016 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Grill Manager
Burger King
Shreveport, LA
09.2013 - 07.2016
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
- Reduced food waste by implementing effective inventory management and portion control techniques.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
- Quality control measures to maintain consistently high standards in food preparation and presentation.
Education
General Studies -
C.E. Byrd High School
Shreveport, LASkills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Staff Management
Retail Operations
Customer rapport
Sales Strategies
Policy Enforcement
Cost Reduction
Cost Control
Customer Service
Team Leadership
Computer Skills
Problem Resolution
Decision-Making
Multitasking Abilities
Problem-Solving
Time Management
Organizational Skills
Multitasking
Active Listening
Goal Setting
Excellent Communication
Good Judgment
Team Development
MS Office
Timeline
Assistant Manager
Valvoline Instant Oil
09.2016 - 11.2022
Grill Manager
Burger King
09.2013 - 07.2016
General Studies -
C.E. Byrd High School