Rodney Tucker
Coushatta,LA
Summary
Proven leader with extensive experience at Valvoline Instant Oil, adept in enhancing customer satisfaction and streamlining operations. Excelled in staff management and problem-solving, significantly reducing financial discrepancies. Skilled in MS Office and effective communication, I drive team development and operational excellence, ensuring quality service and performance improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
09.2016 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Grill Manager
Burger King
09.2013 - 07.2016
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
- Reduced food waste by implementing effective inventory management and portion control techniques.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
- Quality control measures to maintain consistently high standards in food preparation and presentation.
Education
General Studies -
C.E. Byrd High School
Shreveport, LASkills
Money Handling
Timeline
Assistant Manager
Valvoline Instant Oil
09.2016 - 11.2022
Grill Manager
Burger King
09.2013 - 07.2016
General Studies -
C.E. Byrd High School
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