Rodney Wedlaw JR
Dallas,TX
Summary
Coordinated Hotel Manager with more than 7 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings, revenue management and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
The Highland Dallas hotel
01.2022 - 02.2024
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services
- Leading asset meeting walks weekly with maintenance, sales and housekeeping manager.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Oversaw day-to-day operations of 204-room hotel with staff of 25 employees.
- Developed and implemented promotional strategies to increase occupancy.
Front Office Manager
Embassy suites Dallas love
07.2021 - 02.2022
- Schedule front office staff including hotel shuttle drivers based against budget.
- Compile occupancy reports and financial information for general manager.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Office Manager
Statler Dallas Hotel
03.2019 - 07.2021
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Guest Service Manager
Embassy Suites Dallas Market Center
02.2018 - 03.2019
- Provide the highest quality of service to the guests at all times
- Supervise and coordinate the activities of the Front Desk staff
- Promote teamwork and Associate morale
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training
- Monitor & enforce Front Desk uniform brand & standards
- Assist with Accounting needs for the Front Office
- Oversee group Blocks and Group Reservations for Front Office
Overnight Manager
Cambria Hotel Downtown Dallas
12.2017 - 02.2018
- Responsible for providing supervision for the entire overnight enthusiast team
- Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
- Ensuring that all job check lists have been completed daily: Front Desk AM and PM
- Complete with accuracy and timeliness all project related work designated by Lead Operations
- Enthusiast
- Responsible for the training of new overnight associates.
Front Desk Supervisor
Hilton Garden Inn Downtown Dallas
03.2015 - 12.2017
- Tracked room revenues, occupancy percentages and other front office statistics
- Worked hand in hand with Front office management to ensure quality of service and consistency while always delivering with Hilton pride
- Resolved customer complaints, anticipate potential problems by reviewing brand SALT tool and site and associate performance to ensure high levels of customer satisfaction and quality.
Overnight Supervisor
Hilton Garden Inn Atlanta Midtown
01.2014 - 03.2015
- Maintained spreadsheets to track and reconcile transaction totals for funds processed in food and beverage
- Accounts payable function including: posting invoices, processing payments and basic filing of accounts payable documentation
- Oversaw daily office operations for staff of 2 employees.
- Supported efficient store opening procedures each morning through thorough preparation of all necessary materials and resources.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Bank Teller
Travelex Currency Exchange
01.2013 - 01.2015
- Effectively promoted and sold all products and services which was inclusive of but not limited to foreign currency services and Travel Money Card in a manner which will contribute to increased sales and profitability
- Met or exceeded monthly/quarterly sales goals set by management
- Above average mathematical skills and cash handling skills, including the ability to handle transactions more than $100,000.00.
Administrative Assistant
Texas Southern University
01.2010 - 01.2012
- Worked collaboratively with staff and other departments to ensure smooth function of the department
- Served as the liaison between supervisor and internal/external offices
- Ordered and distributed office supplies while adhering to a fixed office budget
- Maintained a clean reception area, including lounge and associated areas.
Education
Associate of Science - Accounting And Business Management
Texas Southern University
Houston, TX2012
High school diploma or GED - General Studies
Muskegon High School
Muskegon, MI06.2010
Certification
February 2021 to February 2025
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Hotel Operations Manager
The Highland Dallas hotel
01.2022 - 02.2024
Front Office Manager
Embassy suites Dallas love
07.2021 - 02.2022
Front Office Manager
Statler Dallas Hotel
03.2019 - 07.2021
Guest Service Manager
Embassy Suites Dallas Market Center
02.2018 - 03.2019
Overnight Manager
Cambria Hotel Downtown Dallas
12.2017 - 02.2018
Front Desk Supervisor
Hilton Garden Inn Downtown Dallas
03.2015 - 12.2017
Overnight Supervisor
Hilton Garden Inn Atlanta Midtown
01.2014 - 03.2015
Bank Teller
Travelex Currency Exchange
01.2013 - 01.2015
Administrative Assistant
Texas Southern University
01.2010 - 01.2012
Associate of Science - Accounting And Business Management
Texas Southern University
High school diploma or GED - General Studies
Muskegon High School
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