William Clapper
Ledyard
Summary
Hotel Operations Manager with extensive experience managing operations for a 1,600-room property. Proven skills in staff scheduling, financial analysis, and emergency response, resulting in increased profitability and enhanced service quality. Committed to continuous learning and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
Mohegan Sun Casino
Uncasville
10.2022 - Current
- Managed inventory for a 1,600-room property, bringing in over $100M in revenue per year.
- Oversaw staff scheduling and maintained adequate coverage across departments.
- Implemented training programs for new employees to enhance service quality.
- Analyzed financial data to identify areas for cost savings and improved profitability.
- Developed strategies to increase revenue through upselling and cross-selling services.
- Responded quickly to any emergency situations that arose during shift hours.
Kitchen Manager
Chick-fil-A
Uncasville
02.2021 - 10.2022
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Implemented cleaning schedules to uphold health and safety regulations.
Education
High School Diploma -
Ledyard High School
Ledyard 06-2022
Skills
- Revenue management
- Inventory control
- Staff scheduling
- Financial analysis
- Customer service
- Operations oversight
- Project management
- Strategic development
- Microsoft Office and Outlook proficiency
- Team performance monitoring
- Conflict resolution
- Performance action planning
Certification
First Aid
ServSafe
ServSafe
Languages
Spanish
Limited
Timeline
Hotel Operations Manager
Mohegan Sun Casino
10.2022 - Current
Kitchen Manager
Chick-fil-A
02.2021 - 10.2022
High School Diploma -
Ledyard High School