Summary
Dynamic and purposeful Product Manager with 7 years of relevant work experience in modern software development environments. Seeking a challenging position to leverage strategic thinking, leadership skills, and proficiency in agile methodologies to drive the delivery of enterprise products and enhance the overall shopping experience for customers and associates. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR Consultant/Project Manager Officer (PMO
Guidehouse
03.2022 - 10.2023
- Led scrum agile ceremonies (sprint planning, backlog grooming, etc.) for Supply Chain Integration Services and Compliance Integration Services Teams, optimizing project execution through efficient collaboration
- Led the strategy and planning phase by aligning product teams and features, translating business goals into product strategy, and ensuring a focus on customer and associate needs
- Conducted user and stakeholder meetings to understand processes, pain points, and system inefficiencies, resulting in actionable insights for product improvements
- Created and managed epics to drive product vision, features, and back-end systems, adapting to evolving business models
- Identified and determined the business value of anticipated product updates, establishing goals, metrics, and analytics for performance measurement for the Community Care project for the Department of Veterans of Affairs
- Oversaw the delivery and execution phase by reviewing solutions, ensuring alignment with company priorities, and removing obstacles to meet strategic goals
- Documented and maintained quality and change control standards, providing regular progress updates to leadership
- Managed a cross-functional team, fostering collaboration, and advocating for modern software development practices
- Collaborated with back-end developers to define acceptance criteria for new and existing HL7 compliance features for radiology interfaces for ERHM for the Department of Veterans Affairs
- Prioritized defects based on severity and usage and documented the team’s product release notes
- Created project plans for the Comm that involved external API adoption
- Partnered with the API product manager & product owner to define the team’s strategic initiatives.
ASSOCIATE Consultant/Project Manager Officer (PMO
Grant Thornton LLP
03.2022 - 10.2023
- Expertly managed radiology system interfaces for the Department of Veteran Affairs EHRM project, ensuring compatibility with legacy and third-party systems while maintaining HL7 compliance
- Led the strategy and planning phase by aligning product teams and features, translating business goals into product strategy, and ensuring a focus on stakeholders for the Department of Veteran Affairs EHRM project
- Spearheaded the successful migration of critical systems to AWS Cloud, resulting in improved scalability and cost-efficiency
- Led Agile ceremonies for Supply Chain Integration Services and Compliance Integration Services Teams, optimizing project execution through efficient collaboration
- Led the strategy and planning phase by aligning product teams and features, translating business goals into product strategy, and ensuring a focus on stakeholders for the Department of Veteran Affairs EHRM project
- Designed and implemented innovative technology solutions to enhance healthcare services for veterans, highlighting adaptability and creativity in leveraging technology
- Developed comprehensive project plans, budgets, and schedules, identifying potential risks, and ensuring seamless execution
- Provided detailed technical and operational directions, consistently meeting deliverables according to deadlines, and facilitated effective communication among internal teams, consultants, and contractors
- Collaborated with user experience & A/B testing teams on journey mapping, usability, and version testing.
Technical Support Specialist
YRC Freight
03.2020 - 03.2022
- Provided technical support for technology infrastructure, addressing customer issues and requests through phone and email communication
- Conducted vulnerability assessments, penetration testing, and risk analysis to pinpoint security vulnerabilities and recommended solutions
- Resolved a wide range of technical issues spanning multiple systems and applications across various time zones for both customers and end-users
- Collaborated with cross-functional departments to resolve complex technical challenges swiftly and effectively
- Assisted in crafting internal technical documentation for IT staff reference and training purposes
- Established and enforced security policies and procedures, offering guidance on best practices to employees and vendors
- Delivered functional specifications, gap analyses, user stories, traceability matrix, and business process flows.
Solution Designer
Blue Cross Blue Shield of K.C.
10.2019 - 11.2021
- Led design, documentation, and evaluation of solutions for enterprise document repository system, considering functionality, data, security, integration, infrastructure, and performance
- Collaborated with multiple IT teams for seamless application integration and alignment with enterprise architecture to meet business needs
- Analyzed software architecture, identified weaknesses, and provided recommendations translated into user stories within Azure DevOps (ADO)
- Managed detailed design within ADO to effectively track and manage the development backlog
- Implemented Agile metrics and reporting mechanisms for progress monitoring and identifying areas for improvement
- Facilitated daily stand-up meetings, sprint planning, sprint reviews, and retrospectives to promote transparency, collaboration, and continuous improvement
- Functioned as scrum master and servant leader for two teams of developers, solution architects, and product owners
- Led the offshore team through requirements gathering, business process flows, and business detail designs
- Led interface migration efforts for twenty-five clients and created/improved functionality for a claims management system
- Developed and managed project timelines by tracking project dependencies and roadblocks
- Guided more junior team members in strategy, alignment, analysis, and execution tasks
- Functioned as a proponent of modern software development practices and advocated for end-users and stakeholders.
Network Administrator
Minact Inc.
06.2014 - 10.2019
- Provided technical support to Job Corps facilities in Excelsior Springs, Independence, and Kansas City
- Analyzed data and software performance for process improvements, enhancing user experience
- Provided leadership, mentoring, and coaching to Product Managers, attracting, and developing top talent
- Conducted troubleshooting and root cause analysis for network/system outages and software issues
- Consulted with management on project scope, priorities, system capacity, and equipment acquisitions
- Installed, configured, and supported LAN, WAN, and Internet systems
- Implemented security measures, including vulnerability assessments, penetration testing, and security awareness training for staff.
Education
Master of Science - Information Systems Management
Bachelor of Science - Information Technology
Bachelor of Science - Architecture & Design
Skills
- Project Management Software
- Risk Management
- Budgeting and Financial Management
- Scheduling and Planning
- Agile/Scrum Methodologies
- Technical Proficiency
- Quality Assurance and Testing
- Reporting and Documentation
- Scope Management Road Mapping
- Training & Development
- Backlog Management
- Product Feature Prioritization
- Leadership
- Communication
- Problem-Solving
- Adaptability
- Time Management
- Stakeholder Management
- Motivation and Empowerment
- Negotiation Skills
- Team Collaboration
- Confluence
- Jira
- Power BI
- Strong Leadership Skills
- Network Security
- Consulting
- Network Administration
- Information Security
- Business Analysis
- Software Management
- Technology Integration
- Innovation Management
- Teamwork Mindset
Affiliations
- Project Management Institute (PMI)
- National Society of Leadership and Success
- Scrum Alliance
Certification
- Project Management Professional (PMP)
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM)
- Scrum Fundamentals Certified (SFC)
Attributes
- Ability to collaborate closely with Software Engineers and fellow Site Reliability Engineers.
- Strong understanding of Linux system administration.
- Quick and meaningful feedback on production issues and automation of solutions.
- Working knowledge of Terraform and Chef is preferred.
- Entrepreneurial spirit and creative approach.
- Strong communication skills.
Timeline
SENIOR Consultant/Project Manager Officer (PMO - Guidehouse
03.2022 - 10.2023
ASSOCIATE Consultant/Project Manager Officer (PMO - Grant Thornton LLP
03.2022 - 10.2023
Technical Support Specialist - YRC Freight
03.2020 - 03.2022
Solution Designer - Blue Cross Blue Shield of K.C.
10.2019 - 11.2021
Network Administrator - Minact Inc.
06.2014 - 10.2019
University of Phoenix - Master of Science, Information Systems Management
University of Phoenix - Bachelor of Science, Information Technology
Prairie View A&M University - Bachelor of Science, Architecture & Design