Rodolfo Cervantes
Brownsville,TX
Summary
Technology-inclined professional seeking a career opportunity in IT that encourages continuous learning and professional growth. Eager to apply my education, hands-on training, and passion for technology to deliver high-quality support and exceptional customer service, while thriving in a dynamic team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Keys
01.2019 - 01.2025
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Assessed and responded to crisis situations weekly by applying situational analysis and escalation protocols, achieving in a state of resolution without further incident.
- Documented incident and security reports (TFLs, SIRs) with 100% compliance to policy, ensuring data accuracy.
Assistant Manager
Journeys
01.2016 - 01.2019
- Consistently met and exceeded daily, weekly, and monthly sales quotas, contributing to a 15% increase in overall store performance.
- Created and maintained staff schedules for a 15+ member team, ensuring 100% shift coverage and operational efficiency.
- Managed inventory systems and conducted weekly/monthly audits for 1,000+ products, reducing stock discrepancies by 20%.
Bilingual CSR
Maximus
01.2015 - 01.2016
- Delivered bilingual technical support to 30+ customers daily via phone and headset while navigating multiple software platforms simultaneously.
- Followed strict security protocols when handling sensitive customer information, ensuring 100% compliance with company and industry standards.
- Consistently met or exceeded daily quotas by resolving an average of 25+ tickets per shift, demonstrating strong time management and prioritization skills in a fast-paced support environment.
Education
Certification - Computer Support Specialist
Southern Careers Institute
Brownsville, TX01-2025
No Degree - Computer Information Systems
Texas Southmost College
Brownsville, TXHigh School Diploma -
Porter High School
Brownsville, TXSkills
- Technical Assistance
- Custom-built Pc's
- Operating systems installation/configuration
- Computer hardware installation/troubleshooting
- Customer Service (10 years)
- Inventory Auditing and Management
- Management Experience (6 years)
- Languages: English/Spanish
Certification
CompTIA A+
Timeline
Youth Care Worker
Southwest Keys
01.2019 - 01.2025
Assistant Manager
Journeys
01.2016 - 01.2019
Bilingual CSR
Maximus
01.2015 - 01.2016
Certification - Computer Support Specialist
Southern Careers Institute
No Degree - Computer Information Systems
Texas Southmost College
High School Diploma -
Porter High School
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