Rodolfo Ferreira

Dynamic associate technical support with background in customer relationship management, offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong communication and interpersonal skills for providing superior customer service and team building.

Encouraging manager and analytical problem-solver, dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• As a manager of Rodizio Grill, one of the largest Brazilian restaurant chains in the United States, I worked hard and helped to

improve the monthly profit by 28%, in turn helping one of the stores to get back on its feet.

• As an engineer at Oracle, I helped to create an automated customer help response system, helping the company cut expenses and save .18% annually.
• As an Account Manager at E2Open I trained the head of the sales department in using Tableau to facilitate efficacy and independence.
• As a New Employee Trainer and Supervisor, I contributed to the opening of 3 retail offices around the world as well as training and preparing staff for their new roles, increasing company profitability by 22% annually.