Rodolfo Maldonado
Van Nuys,CA
Summary
Methodical Service Manager offering 3 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.
Experienced and proactive warehouse / data entry Personal offering 3 years of progressive warehouse settings serving corporate needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Manager
Airbest Heating And Air
Northridge, CA
02.2023 - Current
- Created employee work schedules to keep shifts properly staffed.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Recorded and maintained files or records of customer requests, work or services performed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Created invoices for completed deliveries as well as any additional charges incurred during the process.
Purchasing Manager
Airbest Heating And Air
Northridge, CA
04.2022 - 02.2023
- Organize in coming material list by job and installer.
- Make a budget with new / pending items and submit for budget approval.
- Prepared purchase orders and sent to distributors and suppliers.
- Coronate with warehouse team to check inventory before purchasing.
- Prepared purchase orders according to specified requirements.
- If not all of the budget is not approved, coordinate with install crew on what material is necessary to push the job forward.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Conducted market research to determine appropriate pricing.
Data Entry Clerk
Airbest Heating And Air
Northridge, CA
07.2021 - 04.2022
- Organized files according to established procedures for easy retrieval later on.
- Created spreadsheets to track data entries.
- Maintained detailed logs of installers time in and out at a job site to ensure accurate billing.
- Input data of purchased receipts to determined accurate spending and staying within jobs overall budget
- Updated existing records with new or revised information as needed.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Stored hard copies of data in organized files to optimize retrieval.
- Identified and corrected data entry errors to prevent duplication across systems.
Appliance Installer /Delivery Assistant
Temco Logistics
Santa Clarita, CA
04.2021 - 07.2021
- Safely transport appliances such as refrigerators, stoves, dishwashers, washers, and dryers to customer's home and unload from vehicle.
- Haul away and load up old appliances to delivery truck.
- Maintained part's inventory on truck for on-site installation, and repair of appliances.
- Assemble, install, and test new appliances according to manufacturer's specifications.
- Inspect products for any visible defects or damages prior to installation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provide customers with detailed instructions on how to operate the appliance.
- Ensure all work areas are clean, safe, and hazard-free once's departing from job site.
Furniture Delivery /Furniture Assembler
Bobs Furniture
Sunland, CA
06.2019 - 04.2021
- Load the delivery truck with the designated route provided by warehouse.
- Provide customer with live ETA before arriving to their home.
- Load and unload heavy furniture from trucks or containers onto dollies or carts.
- Assembled complex components after careful review of project specifications and directions.
- Ensure all hardware is tightened properly during assembly process.
- Adjust and repair furniture when performing a warranty call.
- Understood and followed oral and written directions from both partner and Provided instructions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems in terms of fitting furniture in tight spaces.
Education
High School Diploma -
Reseda Charter High School
Reseda, CA06-2020
Skills
- Customer Service Management
- Staff Supervision
- Service Quality Management
- Work Planning and Prioritization
- Inventory Management
- Budget Control
- Shift Scheduling
- Time Management
- Data Analytics
- Public speaker
- Leadership
- Forklift driver
Languages
English
Professional
Spanish
Professional
Affiliations
- Photoshop educated
- Adobe premier pro educated
References
References available upon request.
Timeline
Service Manager
Airbest Heating And Air
02.2023 - Current
Purchasing Manager
Airbest Heating And Air
04.2022 - 02.2023
Data Entry Clerk
Airbest Heating And Air
07.2021 - 04.2022
Appliance Installer /Delivery Assistant
Temco Logistics
04.2021 - 07.2021
Furniture Delivery /Furniture Assembler
Bobs Furniture
06.2019 - 04.2021
High School Diploma -
Reseda Charter High School
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