Rodolfo Munoz Jr.
Fort Worth,Texas
Summary
I am an enthusiastic, creative, hardworking and dedicated leadership professional who consistently exceeds expectations. I am driven to succeed in every area of project management, training and learning and development. I have a proven success rate which speaks highly of the level of service I provide in the learning environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager - Implementation Specialist
Kelly Services
Fort Worth, Texas
12.2022 - 09.2024
- Developed and documented implementation plans for new software systems.
- Researched, evaluated, and recommended best practices for software implementations.
- Ensured seamless execution of client projects through effective onsite participation and collaboration with cross-functional teams
- Facilitated the implementation of Company products and solutions with Clients and Champions
- Conducted training sessions for hospital personnel, ensuring proficiency in operating VRI and OPI equipment with knowledge of recent enhancements
- Participated in regular planning meetings with clients to ensure thorough understanding of implementation requirements
- Executed the implementation plan with efficiency and precision, ensuring a minimum of 95% client satisfaction.
- Authenticate and document all stand & iPad information in the Client excel spreadsheet.
Project Manager - Applications Training
JPS Health Network
Fort Worth, TX
01.2021 - 12.2022
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Responsible for New Hire training and mentoring for JPS Hospital
- Responsible for creating and implementing new training material for the call center
- Host in classroom and virtual training on a daily basis
- Perform analysis of workflow, data collection associated with Epic Software
- Maintain established training curriculum for a broad range of Community Health end users using operational knowledge and experience
- Train end users, Facilitate Super User program & coordinate training for Epic releases and updates
- Certified Spanish QBA/Interpreter.
Senior Operations Supervisor
TTEC
Fort Worth, TX
08.2020 - 12.2021
- Monitored daily operations performance metrics and identified areas of improvement.
- Conducted regular meetings with team members to review progress and discuss challenges.
- Identified root causes of operational issues and implemented corrective action plans accordingly.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Coordinated and supervised operations staff to ensure efficient workflow.
- Performed diligent checks on time cards, ensuring timely corrections and adherence to payroll deadlines
- Delivered exceptional results, meeting or exceeding all client expectations
- Ensured schedule adherence and reliability goals were met through close partnership with WFM
- Collaborated with clients to detect and mitigate outliers in performance outcomes. Offered one-on-one coaching and tailored instruction for skill augmentation.
Corporate Virtual/Site Operations Trainer/Roaming Supervisor
MAXIMUS
Irving, TX
12.2019 - 07.2020
- Responsible for training the new hires in both virtual and classroom setting on Adobe Connect, within a call center
- Standard Operating Procedure Analyzation & Implementation: Trainee comprehension of all corporate policies and procedures
- Employee Development: Identify performance issues, address frequently asked questions, provide feedback, constructive coaching, progress supervision, and corrective action resolution
- Actively develop virtual training classroom environments through Adobe Connect throughout ten sites across our nation to over 100 Operations staff and over 1,000 users that will speak with residents/respondents in our nation.
Trainer/ Learning Support Specialist
Stericycle Communications Solutions
North Richland Hills, TX
07.2017 - 11.2019
- Facilitator of new hire and recurrent training
- Instructed new hire classes during on the job training
- Responsible for structuring and restructuring of all training material
- Responsible for creative learning solutions which enhanced the retention of knowledge for scheduling advocates in the learning environment
- Assisted patient escalations during scheduling, rescheduling, and confirming appointments or any other requests they need
- Subject matter expert several Radiology scheduling clients
- Accurately registered new patients
- Identified patient needs basing on symptoms or requests provided
- Navigated through multiple applications - EPIC, Salesforce, hospital websites, CRM, and Aspect
- Supported other business needs and projects as needed
- Culture leader for employee engagement and morale
- Accurately and professionally assisted callers with physician referral request
- Processed class enrollments and entered payment transactions
- Provided information regarding physicians, events, hospital services, and general information about hospitals
- Assisted with select call back projects
- Bilingual advisor, scheduler, and trainer.
Education
Grand Prairie High School
Grand Prairie, TX05.2012
Skills
- Project Management
- EPIC
- Salesforce
- CRM
- Aspect
- Microsoft Word
- Excel
- Microsoft PowerPoint
- Canva
- Kahoots
- AdobeConnect
- WebEx
- TKS (Time Keeping System)
- Helpdesk operations
- Team development strategies
- Progress assessment skills
- Program performance assessment
- Company policies and procedures
- Course development
- Goal-oriented
- Mentoring and coaching
- Data analysis and reporting
- Time Tracker
- AWS
- Project tracking
- Strategic thinker
- Training Oversight
Certification
Trainer with Title 13 Security Clearance
- Armed Security Guard License - Texas Department of Public Safety/Licensing Division.
Qualified Bilingual Associate
- Spanish
References
Available upon request
Languages
Spanish
Native/ Bilingual
Timeline
Project Manager - Implementation Specialist
Kelly Services
12.2022 - 09.2024
Project Manager - Applications Training
JPS Health Network
01.2021 - 12.2022
Senior Operations Supervisor
TTEC
08.2020 - 12.2021
Corporate Virtual/Site Operations Trainer/Roaming Supervisor
MAXIMUS
12.2019 - 07.2020
Trainer/ Learning Support Specialist
Stericycle Communications Solutions
07.2017 - 11.2019
Grand Prairie High School
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