Samantha Fray
Project Manager
Frisco,TX
Summary
Tech-savvy Implementation Project Manager with over five years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations. To use the unique combination of skills and vast experience acquired to contribute to improving business operations and processes for the company.
Overview
6
6
years of professional experience
Work History
Project Manager - Implementation Specialist
Cybersoft Primeroedge
06.2021 - 06.2022
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Guided customer through implementation steps for software module(s) purchased: Configuration, Data migration, and training.
- Guide customer through initial configuration and training for daily product use
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Assisted customer through their Go-Live process with our products
- Technological knowledge in back ground operations for our products.
- Upselling: Suggesting additional products which may benefit customer.
Content Specialist
Cybersoft PrimeroEdge
Houston, TX
12.2019 - 05.2021
- Develop original content through social listening and independent sources.
- Strengthened content through proofreading and editing.
- Created and managed Business Process Procedures documents and User Guide materials for suitable for all end users
- Conducted extensive research to provide factual statistics for articles, and landing pages.
- Rewrote and reorganized site content to better position products and services.
- Developed strong knowledge of software modules and applications.
- Excellent communication and presentation skills developed.
- Developed more keen and Strong technological skills and increased in ability to apply new technologies
- Self-starter with proven ability to manage self and take ownership of tasks and drive them to completion.
AR Specialist - Balancing
Spark Energy
10.2017 - 04.2018
- Balancing Customer Payment files for various markets
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed monthly reconciliation schedules for assigned accounts.
- Prevented losses by monitoring customers account balances; communicating payment requirements to client.
Business Analyst - QA Testing/Vendor
Spark Energy
04.2017 - 10.2017
- Functional Testing for business operational processes
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Providing operational support after production/releases
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Verifying EDI transaction releases to market (when needed)
- Developing user test cases from business requirements
- Post prod testing, smoke testing and regression
- Data Validation
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Business Analyst - CIS Mitigation/System Analyst
Spark Energy
02.2016 - 04.2017
- CIS, System functional analysis and comparisons (for migration project: CIS and CRM)
- Departmental Use Cases - CIS functions (Migration Project)
- Data Validation/Data Manipulation - Reviewing market data extracts to be migrated
- Translate Business requirements to system functional requirements across all business operations
- Analyzing and documenting required data and information
- Evaluated trends to understand competitive environments and assess current strategies.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Strong knowledge of computer software and hardware, Web-based apps, data-centric software systems, and mobile apps.
Customer Service Rep - Customer Service - Support Specialist
Spark Energy
07.2014 - 02.2016
- Serve as customer advocate while adhering to all regulatory requirements and company policies associated with role.
- Communication with customers via email, inbound, outbound, as well as processing incoming and outgoing correspondence
- Acquiring knowledge of all processes between departments that contribute to customer acct life cycle.
- Inter-departmental communication for various processes relating to customer accounts.
- Research account status and identify account issues.
- Address billing inquiries and resolve complex billing disputes.
- Validating billing ledgers - CIS/CRM displayed utility transactions
- Read and interpret raw EDI transactions in legacy systems as effort to solve billing and transactional issues.
- Customer Web Assistance, Payment Processing, Enrollments, Cancellations.
Education
Associates - Liberal Arts-Communications
Rider University
NJ2013
Associate of Arts - Liberal Arts And General Studies
Raritan Valley Community College
NJ2012
Skills
- Project implementation
- Project management methodology
- Critical Thinking
- Pivot tables
- Business analysis
- Agile
- SQL
- Jira
- Salesforce
- Account management assessments
- Client Needs Assessment
- Systems Analysis
- Data analysis - Validation, and developing data models
- Experience in: QA Testing
Timeline
Project Manager - Implementation Specialist
Cybersoft Primeroedge
06.2021 - 06.2022
Content Specialist
Cybersoft PrimeroEdge
12.2019 - 05.2021
AR Specialist - Balancing
Spark Energy
10.2017 - 04.2018
Business Analyst - QA Testing/Vendor
Spark Energy
04.2017 - 10.2017
Business Analyst - CIS Mitigation/System Analyst
Spark Energy
02.2016 - 04.2017
Customer Service Rep - Customer Service - Support Specialist
Spark Energy
07.2014 - 02.2016
Associates - Liberal Arts-Communications
Rider University
Associate of Arts - Liberal Arts And General Studies
Raritan Valley Community College
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