Rodolfo Roman

• Answers, evaluates, and routes incoming calls including but not limited to non-emergency 3-

1-1, emergency 9-1-1, administrative, City departments, partner agencies, and general public

inquiries.

• Determines caller's need and location, verifies and obtains event information, and provides

instructions pre-arrival of law enforcement, Fire, and/or EMS services.

• Receives, coordinates, and disseminates critical information from and to multiple

sources/resources based on published protocols and defined standards.

• Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety

emergency response for public safety services and transfers calls based on Jurisdiction.

• Utilizes geographical and real time maps to identify and track public safety units’ location and

safety, find alternate routes, and monitor change in scene or caller activity.

• Coordinates emergency response by communicating with public safety units via Computer

Aided Dispatch (CAD system and two-way radio; documents critical event information.

• Performs all other duties and tasks as assigned.

• Managed transportation operations, ensuring timely delivery and compliance with safety regulations.
• Developed strategies to optimize logistics processes and reduce operational costs.
• Coordinated cross-functional teams for seamless supply chain management and improved service levels.
• Analyzed transportation metrics to identify trends and inform decision-making processes.
• Led training initiatives for staff on best practices in transportation management and safety protocols.
• Established strong vendor relationships to negotiate favorable terms and enhance service reliability.
• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Organized records of vehicles, schedules and completed orders.
• Coordinated logistics activities across multiple locations for seamless distribution operations.
• Communicated with customer service and sales teams to improve productivity and service ratings.

• Answers, evaluates, and routes incoming calls including but not limited to non-emergency 3-

1-1, emergency 9-1-1, administrative, City departments, partner agencies, and general public

inquiries.

• Determines caller's need and location, verifies and obtains event information, and provides

instructions pre-arrival of law enforcement, Fire, and/or EMS services.

• Receives, coordinates, and disseminates critical information from and to multiple

sources/resources based on published protocols and defined standards.

• Interacts with 911 centers/PSAPs in the region to facilitate and coordinate public safety

emergency response for public safety services and transfers calls based on Jurisdiction.

• Utilizes geographical and real time maps to identify and track public safety units’ location and

safety, find alternate routes, and monitor change in scene or caller activity.

• Coordinates emergency response by communicating with public safety units via Computer

Aided Dispatch (CAD system and two-way radio; documents critical event information.

• Performs all other duties and tasks as assigned.