RODOLFO TIRADOR
Miami
Summary
Bilingual professional with experience as a Call Center Supervisor, Administrative Assistant, and Immigration Legal Assistant. Strong background in client support, administrative coordination, and teamwork, with a passion for helping people and delivering excellent customer service. Highly organized, detail-oriented, and effective in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Immigration Legal Assistant
Law Office Of Morella Aguado P.A
Miami
10.2023 - Current
- Assisted clients with immigration cases, documentation, and case preparation
- Managed case files, deadlines, and legal records
- Handled and processed incoming and outgoing mail, including shipping and tracking
Administrative Assistant
Maximus
02.2020 - 10.2023
- Provided administrative and scheduling support to leadership and staff
- Managed calendars, documentation, and data entry with accuracy
- Supported daily operations while maintaining confidentiality
Call Center Supervisor
Kforce
07.2017 - 02.2020
- Supervised and supported a team in a high-volume call center environment
- Ensured high-quality customer service and resolved escalated issues
- Trained team members and monitored performance metrics
Education
Credit Repair & Financial Literacy Training -
10.2023
High School Diploma -
Miami Jackson Senior High School
Miami, FL01.2017
Skills
- Bilingual (English and Spanish)
- Customer service and client relations
- Team collaboration and support
- Administrative and executive support
- Case and document management
- Call center operations and team support
- Data entry and record keeping
- Multitasking in fast-paced environments
- Attention to detail and organization
- Communication (written and verbal)
- Time management and prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Immigration Legal Assistant
Law Office Of Morella Aguado P.A
10.2023 - Current
Administrative Assistant
Maximus
02.2020 - 10.2023
Call Center Supervisor
Kforce
07.2017 - 02.2020
Credit Repair & Financial Literacy Training -
High School Diploma -
Miami Jackson Senior High School