Rodolfo Vallejo
Anaheim,CA
Summary
Qualified Driver with a dedication to safety and training. Fantastic customer service skills with an exceptional eye for detail. Outstanding ability to stick to schedules and adapt to route changes. Always looking for ways to improve. Takes pride in work.
Overview
5
5
years of professional experience
Work History
Account Manager
Rent-A-Center
Tustin, CA
04.2018 - Current
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Achieved performance goals on consistent basis.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 30+ mile transports.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Opened new merchandise and stocked sales floor racks and shelves.
- Processed cash, check and credit card payments.
- Coordinated consistent on-time deliveries of damage-free goods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Taught new team members correct procedures for all areas of operations.
Education
Diploma -
Valley High School
Santa Ana, CA06.2001
Skills
- Relationship building and management
- Sales expertise
- Team Training
- Strategic Planning
- Positive and upbeat
- Commercial Driving Expertise
- Safe driver training
- Loading and Unloading Proficiency
- Forklift trained
- Customer service
Timeline
Account Manager
Rent-A-Center
04.2018 - Current
Diploma -
Valley High School