Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rodolfo Zavala

McAllen

Summary

Dynamic Rental Sales Agent with extensive experience in customer relationship management, transaction processing, and problem-solving. Committed to enhancing customer satisfaction and ensuring vehicle readiness in fast-paced environments.

Detail-oriented Vehicle Service Agent with a proven track record in effective communication and team collaboration. Adept at resolving service issues and maintaining a positive work atmosphere, ensuring seamless vehicle readiness for customers.

Resourceful professional with strong problem-solving skills and a focus on operational efficiency. Experienced in managing customer inquiries and processing transactions, dedicated to delivering exceptional service and fostering team collaboration.

Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.

Rental sales agent providing background guiding customers through rental process. Expert at assisting customers, preparing rental agreement information and processing payments. Highly knowledgeable in reservation software.

Overview

38
38
years of professional experience
4
4
years of post-secondary education

Work History

Rental Sales Agent/Vehicle Service Agent

Enterprise Holdings Inc., Rent-A-Car
McAllen
11.1999 - Current
  • Assisted customers with vehicle selection and rental agreements.
  • Provided information on rental policies and procedures to clients.
  • Processed rental transactions using company software systems.
  • Ensured vehicle cleanliness and readiness for customer pickup.
  • Managed customer inquiries and resolved service issues promptly.
  • Collaborated with team members to maintain a positive work environment.

Rental Sales Agent/Vehicle Service Agent

Avis
McAllen
07.1987 - 12.1999
  • Assisted customers with vehicle selection and rental agreements.
  • Provided information on rental policies and procedures to clients.
  • Processed rental transactions using company software systems.
  • Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.

Education

Bachelor of Arts - History

Pan American University
Edinburg, TX
08.1983 - 05.1987

Skills

  • Vehicle inspection
  • Rental agreements
  • Customer relationship management
  • Transaction processing
  • Vehicle readiness
  • Problem solving
  • Effective communication
  • Team collaboration
  • Customer service

Languages

Spanish
Native/ Bilingual

Timeline

Rental Sales Agent/Vehicle Service Agent

Enterprise Holdings Inc., Rent-A-Car
11.1999 - Current

Rental Sales Agent/Vehicle Service Agent

Avis
07.1987 - 12.1999

Bachelor of Arts - History

Pan American University
08.1983 - 05.1987
Rodolfo Zavala