Summary
Overview
Work History
Education
Timeline
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Rodolphe Pongne

Customer Service Agent
Miami,,United States

Summary

Diligent Customer Service Representative with 4+ years of experience meeting customer needs in telecommuting environments. Skilled at using CRM systems to input customer data. Excellent at listening to customers, offers empathy, reliability and enthusiasm to satisfy anyone who may need assistance.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Oscar Health Insurance
02.2023 - 07.2025
  • Assisted customers with acquiring health insurance and get them set up with a policy.
  • Took 50+ calls a day and responded to customers emails on a frequent basis.
  • Updated clients information/policy in a CRM data system.
  • Communicated professionally with colleagues and supervisors if there was any issues that needed to be sent to upper management.
  • Developed highly empathetic client relationships and earned reputation for consistent 5 star ratings.

Customer Service Agent

Apex Call Center
01.2020 - 02.2023
  • Helped large volume of customers by email and phone responding to issues with orders and accounts.
  • Took 50 inbound calls a day + 20 outbound calls a day.
  • Assisted many customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Everglades High School
Miramar, FL

Bachelor of Science - Business

Miami Dade College
Miami, FL

Timeline

Customer Service Agent

Oscar Health Insurance
02.2023 - 07.2025

Customer Service Agent

Apex Call Center
01.2020 - 02.2023

Bachelor of Science - Business

Miami Dade College

High School Diploma -

Everglades High School

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Rodolphe PongneCustomer Service Agent