Rodonna E Brown
Customer Service Rep
Douglasville,GA
Summary
Highly focused and energetic psychology undergraduate with over 19 years' customer service experience in leadership positions for large corporations. Aiming to leverage academic experience and experience in the mental health sector, early intervention, and behavior modification to successfully fill the role within your company. Frequently praised as proactive and detail-oriented by my peers, I can be relied upon to help your company achieve its goals. I worked as a Paraprofessional Social Worker for The Children's Place in Detroit, Michigan, for the population of pregnant mothers doing home visits.
Overview
8
8
years of professional experience
Work History
Escalations Coordinator
Enterprise Rental Car
12.2020 - Current
- Complete Mobility Reservations
- Set up EMC Redemption Reservations
- Respond for Law Enforcement inquires
- Achieve the best results for the customer by acting as an advocate
- Investigate and resolve customer complaints and inquiries
- Promote a superior customer experience by responding to customers concerns, demonstrating empathy, and educating them on the processes
Customer Service Rep
Enterprise Rental Car
08.2015 - 12.2020
- Developed and presented a power point presentation about metrics to my peers
- Peer Mentored and double jacked new hires
- Assisted team members in team chat with answering questions
- Completed several Q & A sessions for New Hires
- Retention Task Force Focus Group
- Recipient of the Exceptional Excellence Achievement for 3 years
Education
Bachelor’s of Arts - Psychology, Sociology
University of West Georgia
Associate of Arts - Psychology
Georgia Highland College
Skills
- Critical Thinking
- Time Management
- Microsoft Word
- Customer Service
- Professional attitude
Enthusiasm, drive and positive work ethic
Ability to correspond appropriately to a variety of clients, including empathy, understanding and positive regard
Great literacy, mathematical, research, interpersonal, engagement and communication skills (both written and oral)
Affiliations
Wonder Women of Faith
Women of Douglasville
Timeline
Escalations Coordinator
Enterprise Rental Car
12.2020 - Current
Customer Service Rep
Enterprise Rental Car
08.2015 - 12.2020
Bachelor’s of Arts - Psychology, Sociology
University of West Georgia
Associate of Arts - Psychology
Georgia Highland College
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