Rodray Perkins
ROUNDROCK,TX
Summary
Skilled Absence Management Specialist with broad experience in managing employee leaves and Short Term Disability expertise. Strengths include knowledge of federal, state, and local leave laws, strong interpersonal skills for effective communication with employees and management, as well as efficient problem-solving abilities for handling complex cases. Previous work focus on reducing unplanned absences by implementing proactive absence management strategies that align with company objectives.
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Absence Management Specialist
New York Life Insurance Co
07.2024 - Current
- Coordinated communication between employees, managers, and HR regarding absences.
- Managed short-term disability claims from initial application to resolution.
- Reviewed and processed disability claims in accordance with company guidelines.
- Interpreted FMLA regulations for both employees and supervisors.
- Assessed medical documentation for compliance with policy guidelines.
- Reviewed documentation to ensure compliance with federal regulations.
- Facilitated meetings to address absence-related issues and resolutions.
- Enhanced workflow efficiency through process improvement initiatives.
Short term disability Claims Manager
New York Life Insurance Co
11.2020 - 06.2024
- Managed claims processing for diverse insurance products and services.
- Reviewed and analyzed complex claims to ensure accuracy and compliance.
- Trained and mentored team members on claims handling procedures, enhancing overall team capability.
- Growth from a Claim Manager 1 - 3
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities, supporting management decision-making.
- Implemented process improvements to streamline claim workflows, significantly reducing processing delays.
- Developed procedures to streamline the claims process, improving overall efficiency.
ACCOUNT MANAGER/ TECHNICAL SALES REPRESENTATIVE
Dell TECHNOLOGIES
09.2019 - 08.2020
- Manage over 1,500+ accounts, leading technical sales conversation over server, storage, and networking infrastructure.
- Managed South West region (Texas, New Mexico, Oklahoma, Arizona), generating revenue through new buyers and existing customer accounts.
- Deliver best-in-class presentations and product demonstration for all customer portfolio (CEO, CFO, IT Director).
- Engaging with CEOs, Product Managers, CFOs, and IT Directors, driving conversations on future product road map for the customer and business needs.
- Deliver best-in-class presentations and product demonstrations for all customer portfolio (CEO, CFO, IT Director).
- Managed client relationships to ensure satisfaction and retention.
- Monitored market trends and competitor activities to effectively position offerings for customers in new and existing business opportunities.
- Maintained client relationships to enhance satisfaction and drive retention.
Education
Business Marketing -
Western Colorado University
08.2014 - 05.2019
Skills
- Disability Claims Analysis
- Claims Processing Optimization
- Compliance Management
- Absence Coordination
- Workflow optimization
- Analytical/Problem-Solving
- Problem resolution
- Business Development
- Revenue & Profit Growth
- Account Management
- Customer relationship management
- Strategic Planning
- Interpersonal Skills
- Communication
- Effective communication
- Adaptability
- Relationship Building
Timeline
Absence Management Specialist
New York Life Insurance Co
07.2024 - Current
Short term disability Claims Manager
New York Life Insurance Co
11.2020 - 06.2024
ACCOUNT MANAGER/ TECHNICAL SALES REPRESENTATIVE
Dell TECHNOLOGIES
09.2019 - 08.2020
Business Marketing -
Western Colorado University
08.2014 - 05.2019