Rodrick Durden
Hampton,GA
Summary
Dynamic customer service lead offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and troubleshooting. Ready for the next great position with Name of Company as a top-notch Customer Service Lead.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Unifi aviation
Atlanta , GA
10.2022 - Current
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
Wheelchair Supervisor
Unifi Aviation
Atlanta GA
08.2024 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
High School Diploma -
Lovejoy High School
Hampton, GA05-2022
Skills
- Status Updates
- Customer service excellence
- Customer support
- Order Management
- Team training and development
- Great leadership
- Team player
Accomplishments
Youngest supervisor to work at former company at 21
Languages
English
Native or Bilingual
Timeline
Wheelchair Supervisor
Unifi Aviation
08.2024 - 12.2024
Customer Service Lead
Unifi aviation
10.2022 - Current
High School Diploma -
Lovejoy High School