Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodrigo Baeza

Dallas,TX

Summary

Dynamic Account Manager with a proven track record at StackAdapt, adept in client relations and SaaS, excelling in managing a diverse portfolio and driving customer satisfaction. Spearheaded seamless ad campaign integrations, achieving a consistent 100% CRR. Skilled in relationship building and programmatic advertising, consistently surpassing quotas with strategic insight and dedication. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Account Manager: Mid-Market

StackAdapt
01.2023 - Current
  • Managing and being responsible for a book of business of 15+ advertisers spending upwards to $500k/mo from various verticals, including retail, B2B, healthcare, and entertainment, utilizing the StackAdapt DSP.
  • Conduct regular face-to-face meetings, phone calls, video conferences, and emails to build strong relationships and act as their main POC driving account development and growth strategy
  • Lead ad campaign launches and integrations for new partners, coordinating across internal teams to ensure seamless execution.
  • Deliver clear, concise, and timely communication regarding customer requests and campaign updates. Provide regular reporting and quarterly business review (QBR) presentations to clients, highlighting campaign performance and strategic recommendations.
  • Lead client onboarding and integration processes, ensuring smooth transitions and high client satisfaction.
  • Successfully exceeding quota QoQ while maintaining a 100% CRR.

Account Coordinator

StackAdapt
03.2022 - 12.2022
  • Execute the technical implementation of digital ad campaigns, collaborating cross-functionally to ensure campaigns are set up for success and aligned with the client's goals.
  • Brainstorm strategic recommendations and optimizations to meet identified KPIs for high-priority clients.
  • Successfully provided excellent customer support through internal and external communications channels.
  • Monitor and test pixel activity to verify appropriate data is available for campaign modeling.

Account Manager

MultiView
10.2021 - 03.2022
  • Successfully managed a portfolio of approximately 3 million dollars worth of business. Consisting of 500+ accounts - new accounts added daily.
  • Coordinate with client post-sale to bring their advertising campaigns to market effectively.
  • Responsible for working with internal operational teams to successfully set up, troubleshoot, and publish the key pieces necessary for each client's digital advertising campaigns.
  • Successfully meeting quota QoQ - while maintaining a strong CRR of 98%.


Marketing Representative

State Farm
06.2021 - 10.2021
  • Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.

Education

Bachelor of Science - Business Marketing

Sterling College
Kansas City, KS
05-2021

Skills

  • Account Management
  • Customer Service
  • Client Relations
  • SaaS
  • Advertising - Programmatic
  • Customer Satisfaction
  • Relationship Building

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager: Mid-Market

StackAdapt
01.2023 - Current

Account Coordinator

StackAdapt
03.2022 - 12.2022

Account Manager

MultiView
10.2021 - 03.2022

Marketing Representative

State Farm
06.2021 - 10.2021

Bachelor of Science - Business Marketing

Sterling College

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Rodrigo Baeza