Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodrigo Cardoso

Dunstable,MA

Summary

Seasoned Sales Representative knowledgeable about selling in B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in business development, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

10
10
years of professional experience

Work History

Professional Coatings Representative

Sherwin Williams
03.2021 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Partnered with my clients to offer the benefits of working with company's products and tools available to increase customers’ profit margins
  • Grew territory from $1.1M to $1.6M
  • Work closely with Store teams to create clear objectives and achieve them

Co-Chair

Sherwin Williams Co
01.2019 - Current

Co-chair for HOLA (Employee Resources Group) - An Employee Resource Group committed to influencing the progression of Hispanic and LatinX talent by educating and celebrating Hispanic and LatinX Culture while engaging communities.

Market Sales Store Manager

Sherwin Williams Co
05.2019 - 03.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Worked with sales representatives to gain market share from competitors and secure new businesses

Product Finishes Sales Representative

Sherwin Williams Co
10.2018 - 05.2019
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Sales presentation of line of trial on the General Industrial manufacturing business with VP of operations and engineers

Sales Representative

Sherwin Williams
03.2017 - 10.2018
  • Awarded 2.1 M territory, largest territory in the Residential Repaint segment in the greater Boston area – Spectrum award winner - Leaders
  • Set customer meetings, negotiate pricing, consult to identify/resolve customer needs
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Sales Representative

Sherwin-Williams
07.2015 - 03.2017
  • New territory store
  • Opened 77 new accounts in 4 weeks before the opening of the store which beat the previous Sherwin Williams national record of 35
  • Recognized by CEO for new level of excellence achieved
  • Grew territory from 0 to 350 accounts in one year
  • Grew from $0 to $600k in new business in one year.

Assistant Manager

Sherwin-Williams
05.2014 - 07.2015

MTP Sherwin Williams

12.2013 - 05.2014

Education

Bachelor of Science - Business Administration

University of Massachusetts
Lowell, MA
12.2013

Associate of Science - Business

Bunker Hill Community College
Charlestown, MA
12.2010

Skills

Customer Support

  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Sales Support
  • Performance Improvement
  • Business growth and retention
  • Network development
  • Business Development
  • Lead prospecting
  • Sales Force CRM software expertise

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Professional Coatings Representative

Sherwin Williams
03.2021 - Current

Market Sales Store Manager

Sherwin Williams Co
05.2019 - 03.2021

Co-Chair

Sherwin Williams Co
01.2019 - Current

Product Finishes Sales Representative

Sherwin Williams Co
10.2018 - 05.2019

Sales Representative

Sherwin Williams
03.2017 - 10.2018

Sales Representative

Sherwin-Williams
07.2015 - 03.2017

Assistant Manager

Sherwin-Williams
05.2014 - 07.2015

MTP Sherwin Williams

12.2013 - 05.2014

Bachelor of Science - Business Administration

University of Massachusetts

Associate of Science - Business

Bunker Hill Community College
Rodrigo Cardoso