Rebekah Flerchinger

• Cultivates strategic client partnerships by identifying critical business needs and pain points, delivering tailored solutions to accelerate both client revenue and Sherwin-Williams territory growth.

• Manages $4M territory and maintains client relationships through job site consultations and product support.

• Provides technical support for customers using the company’s products and added-value tools.

• Utilizes MicroStrategy, Insight, Multi-Family Database, and National Accounts Client Management System to track customer interactions, manage sales pipeline, and effectively connect clients with key national account specification information.

• Executes comprehensive site inspections and job walks to ensure strict adherence to Sherwin-Williams technical specifications and warranty standards in the Property Management market, facilitating the successful issuance of final project warranties.

• Orchestrates cross-functional teams to align operational workflows with customer requirements, ensuring seamless service, delivery, and organizational efficiency.

• Facilitates seamless project transitions by generating the Custodian records and coordinating the distribution of these records to the property management company, contractor, and property development representatives, ensuring operational readiness for post-CapEx maintenance.

• Sought out new business to grow the territory.
• Generated leads through daily face-to-face and phone calls, expanding active accounts and increasing market share with low or inactive accounts.
• Collaborated with store management to open commercial accounts and promote future business through the Red Carpet promotion.
• Utilized Shercall and Microstrategy reports to pre-call plan before each sales call.
• Used line of inquiry and customer focused selling tools to build on knowledge of the customer, what was important to them and their business and how value could be added.
• Utilized programs such as demos and test drives to upgrade customers into premium products.
• Visited job sites and complaints to better care for customer needs.
• Created and presented price quotes and product specifications to meet customer needs.

• Oversaw store operations, including inventory management, financial reporting, staffing, and maintenance to ensure optimal store readiness.
• Conducted and delegated lead generation calls to expand active accounts and increase market share among low or inactive accounts.
• Leveraged customer service and product knowledge to drive sales and gallon growth.
• Generated business by opening commercial accounts and encouraged future business via the red carpet promotion.
• Provided excellent customer service to both wholesale and retail customers.
• Utilized programs such as demos and test drives to upgrade customers into premium products.
• Provided guidance to all employees to improve their skill sets and knowledge bases.
• Utilized current knowledge, as well as other resources, to provide information on proper surface preparation and product recommendations.
• Visited job sites and addressed complaints to enhance customer care.

• Collaborated with manager to operate store, fostering business growth and enhancing employee knowledge.
• Provided excellent customer service to both wholesale and retail customers.
• Conducted lead generation phone calls to drive business growth and address customer needs.
• Executed daily tasks to maintain store organization and ensure efficient operations.

• Collaborated with manager to operate store, enhancing business growth and employee knowledge.
• Conducted lead generation phone calls, contributing to business growth.
• Provided excellent customer service to both wholesale and retail customers.
• Executed daily tasks to maintain store organization and ensure proper functioning.

• Developed management skills through participation in Management Training Program.
• Assisted management in daily operations and project coordination tasks.
• Collaborated with team members to improve customer service strategies and experiences.