Dependable and proactive security professional with experience at Securitas Security Services USA, progressing from dedicated Responder duties to combined Responder/Control Room Officer responsibilities. Skilled in leading teams, coordinating real-time incident responses, and monitoring complex CCTV and alarm systems. Demonstrates steady, reliable performance under pressure, consistently enforcing protocols and maintaining a secure environment through clear communication, leadership, and attention to detail.
Overview
2
2
years of professional experience
Work History
Responder/CRO
Securitas Security Services USA
Quincy, WA
04.2024 - Current
CCTV and alarm system monitoring: Proficient in observing multiple camera feeds and alarm panels to detect, assess, and respond to security threats in real time.
Incident dispatch and coordination: Experienced in prioritizing and dispatching responders to incidents quickly and efficiently while maintaining clear communication with the team.
Supervision of 4-5 responders: Provide direction and oversight to a team of four to five responders during control room shifts, ensuring consistent coverage and effective incident response.
Experienced in managing electronic access systems and monitoring entry/exit points to ensure only authorized personnel access secure areas.
Incident reporting and documentation: Skilled in preparing clear, detailed, and accurate reports for incidents and daily activities to support accountability and client requirements.
Foot patrols and site inspections: Conduct thorough patrols to deter unauthorized activity, identify hazards, and enforce site policies while maintaining a visible security presence.
Emergency response and crisis management: Trained to respond calmly and effectively to alarms, emergencies, and medical incidents in accordance with established protocols.
Radio communication and teamwork in the field: Maintain constant, professional radio contact with control room and team members to coordinate activities and ensure safety.
Responder
Securitas Security Services USA
Quincy, WA
10.2023 - 04.2024
Conducted routine patrols to identify and address potential security threats and any issues to the building
Monitored premises to ensure safety and security of individuals and property.
Provided excellent customer service while interacting with visitors and staff.
Responded promptly and professionally to alarms, emergencies, and medical incidents according to site protocols
Maintained strong communication with the Security Operation center and team members
Security Supervisor
Crowd Management Services
Quincy, WA
05.2023 - 10.2023
Supervised daily security operations, ensuring compliance with safety protocols and procedures.
Monitored surveillance systems to detect suspicious activities and prevent potential incidents.
Collaborated with law enforcement during investigations, providing critical information for case resolution.
Worked effectively in fast-paced environments.
Conducted regular inspections of premises, identifying potential security risks and implementing corrective actions.
Monitored patron behavior to identify potential issues before they escalated into incidents
In charge of command center assessing emergency situations as they arise by deploying appropriate resources and personnel.
Education
Quincy High School
Quincy, WA
06.2023
Skills
Quickly assess situations and dispatch responders with clear, effective instructions
Vigilant monitoring of CCTV, alarms, and access systems to identify risks before they escalate
Identify safety hazards and deter security breaches through detailed, consistent inspections