Rodrigo Diaz

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Communicated effectively with clients throughout entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
• Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Created and managed project plans, timelines and budgets.

• Picked orders from shelves using forklift, sorted items to designated areas, palletized items for shipping, loaded semi with items destined for different locations, scanned items to their designated area, and used pallet jack to load semi once pallet was wrapped.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Performed inventory control, such as counting, and stocking merchandise.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Alternated goods in inventory by observing first-in and first-out approach.

• Wrapped trays, instrument packs, and sets.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Reduced risk of infections by maintaining clean and sterile environment within processing area.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.

• Reduced risk of infection by strictly adhering to established guidelines for decontamination procedures.
• Wrapped trays, instrument packs, and sets.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Inspected sterile package integrity prior to distribution.
• Picked instruments and supplies for surgeries.

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• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Recorded biologicals and test results.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
• Verified and maintained proper documents and records for sterilization.
• Reduced risk of infections by maintaining clean and sterile environment within processing area.

• Increased accuracy in billing processes by diligently maintaining records of time-sensitive shipments and additional services provided.
• Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
• Effectively managed driver schedules to prevent fatigue while adhering to strict deadlines for deliveries or pickups.
• Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
• Developed strong relationships with key clients through excellent customer service and proactive communication.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Scheduled deliveries and pickups according to customer needs.
• Managed customer accounts and invoicing.
• Provided customers with information on products and services.