Andrew Ibarra
Fairfield,CA
Summary
Part time Library Assistant for the city of San Rafael and part time Library Aide for Solano County with over 10 years of experience in library operations and customer service. Graduate of CSU, Sacramento with a BA in psychology and a certificate of management in human resources. Eager to continue learning, acquire new skills and become a valuable asset to the workplace.
Overview
10
10
years of professional experience
Work History
Library Assistant I
City Of San Rafael
03.2023 - Current
- Served numerous patrons at the circulation desk, and over the phone, in a friendly, efficient manner.
- Provided answers to reference requests, such as where items were located or helping place holds.
- Answered questions about library services and programs, like the Libby app or summer reading.
- Technical services work (satisfy order records for new books, re-add items to the system, mend items)
- Trained new employees on check-in and circulation desk procedures.
- Assessment and billing of damaged items.
- Process discards.
Library Aide
Solano County Library
10.2022 - Current
- Assist customers at the circulation desk, or over the phone.
- Assist customers with library technology, such as the printer/copier, and library computers.
- Assist with library programs.
- Learned how to use Polaris library software.
- Maintained secure environment by monitoring visitors at front desk.
Library Aide
San Rafael
08.2022 - 03.2023
- Learned to use Sierra library software for item check-in and check-out, fulfilling holds and helping customers with their accounts.
Library Departmental Aide
Solano County Library
04.2015 - 10.2022
- Shelved thousands of books and regularly checked that all items were organized and presentable to customers.
- Participated in problem-solving activities, such as where to relocate sections of items for better customer visibility.
Education
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA12.2020
Human Resource Management Certificate -
Sacramento State College of Continuing Education
Sacramento, CA03.2022
Skills
- Customer service
- Circulation
- Library programming
- Inter-library loans
- Material Shelving
- Microsoft Office
- Teamwork
- Multitasking
- Critical thinking
- Empathy
Professional Development
Linkedin Learning courses:
Administrative Human Resources
Human Resources: Payroll
Hiring, Managing and Separating from Employees
Timeline
Library Assistant I
City Of San Rafael
03.2023 - Current
Library Aide
Solano County Library
10.2022 - Current
Library Aide
San Rafael
08.2022 - 03.2023
Library Departmental Aide
Solano County Library
04.2015 - 10.2022
Bachelor of Arts - Psychology
California State University - Sacramento
Human Resource Management Certificate -
Sacramento State College of Continuing Education
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